NewNew: The enterprise guide to Agentic AI — 24 min read.

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Programs & talent

Every program, pilot and talent pod in one place.

Fixed-scope implementation and migration programs, AI pilots, ROI tools and specialist pods you can start in weeks — each with its own scope, timeline and outcomes.

Index

Browse all 42 programs.

Pick the program closest to your current bottleneck, or book a strategy session and we'll shortlist for you.

Agent Assist Pilot in 6 weeks | pronix.ai

Deploy real-time Agent Assist on your existing CCaaS. Cut AHT, lift CSAT and QA scores in a 6-week pilot with a business case attached. Book a session.

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Agentic AI for Contact Centers | pronix.ai

Deploy autonomous AI agents across voice, chat and email. Cut AHT 25–40%, deflect Tier-1 volume, keep humans on high-value work. Book a working session.

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Hire Agentic AI Engineers for Contact Centers | pronix.ai

Agentic AI engineers for contact centers: LangGraph, tool-use, multi-agent orchestration, evals and guardrails. Three vetted profiles in 48 hours.

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Hire Solution Architects | pronix.ai

Solution architects who map business processes to agentic automation — workflow discovery, ROI modeling, integration blueprints and governance across CX…

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Hire AI Product Managers (CX) — Agentic Roadmaps | pronix.ai

PMs who own agentic CX roadmaps — outcome KPIs, guardrail policies, prompt versioning and release trains across IVA, agent assist and autonomous agents.

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AI Readiness Score | pronix.ai

Get your enterprise AI readiness score across strategy, data, platform, governance and FinOps — benchmarked against Fortune 500 peers. 8 minutes. No sales call.

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Implement Amazon Connect in 90 days | pronix.ai

AWS-certified pods stand up Amazon Connect with Contact Lens, Amazon Q in Connect and Lex — voice, digital, agent workspace and analytics live in 90 days.

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Migrate to Amazon Connect in 90 days | pronix.ai

AWS-certified migration pods move you from legacy CCaaS to Amazon Connect with Contact Lens, Q in Connect and Lex — on time, on budget. Book a session.

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Hire Amazon Connect Engineers & Architects | pronix.ai

AWS-certified Amazon Connect architects, Lex/Contact Lens engineers and admins on demand. Three vetted profiles in 48 hours.

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Hire Call Center Transformation Architects | pronix.ai

Architects who retire legacy Avaya, Cisco UCCE, Genesys PureConnect and on-prem PBX call centers onto modern cloud CCaaS. Three profiles in 48 hours.

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Fractional CCaaS Administrators | pronix.ai

Fractional and managed CCaaS admins for Genesys Cloud, NICE CXone, Five9, Amazon Connect and Google CCAI. From 10 hrs/week, backfilled and SLA-backed.

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CCaaS Platform Shortlist | pronix.ai

Get a scored shortlist of the CCaaS platforms that best fit your stack, seat count, industry and AI roadmap. Genesys, NICE, Amazon Connect, Five9, Agentforce

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Hire CDP / Customer Data Engineers | pronix.ai

Unified profile and consent engineers on Segment, mParticle, Salesforce Data Cloud and Adobe RT-CDP — identity resolution, event schemas and activation…

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Contact Center AI ROI Calculator | pronix.ai

Model the ROI of voice AI, agent assist and automated QA across your contact center in 6 minutes. Board-ready business case with peer-band benchmarks.

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Hire Contact Center AI Specialists | pronix.ai

Contact center AI specialists — agent assist, IVA, voice AI, Copilot and generative QA engineers who have shipped to production. Three profiles in 48 hours.

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Hire Contact Center Program Managers | pronix.ai

Contact center program managers who run WFM, QM, training, operations and vendor-management workstreams. Three vetted profiles in 48 hours.

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Hire Contact Center Transformation Architects & Engineers

Platform-agnostic contact center transformation architects and engineers — target-state design, CCaaS migration and AI modernization pods.

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Hire Conversation Designers & CxD Leads | pronix.ai

Dialog architects for IVAs, voice bots and agent assist — prompt hierarchies, tone systems, disambiguation and escalation flows on Kore.ai, Dialogflow…

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Hire CX Business Solutions Architects & Analysts | pronix.ai

CX business solutions architects and analysts — journey mapping, requirements, KPI design and vendor selection. Three vetted profiles in 48 hours.

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Hire CX / CCaaS Program Managers | pronix.ai

Enterprise CX and CCaaS program managers who have shipped multi-workstream Genesys, NICE, Amazon Connect and Agentforce programs. Three profiles in 48 hours.

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Hire Enterprise AI Architects | pronix.ai

Reference architects for production AI stacks on Azure OpenAI, Bedrock, Vertex AI and CCaaS — guardrails, data topology, cost control. 3 profiles in 48h.

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Implement Five9 in 90 days — Fixed-price | pronix.ai

Five9-certified pods stand up Intelligent CX Platform with Agent Assist, IVA Studio and Genius AI — blended inbound/outbound live in 90 days.

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Migrate to Five9 in 90 days — Fixed-price pilot | pronix.ai

Five9-certified migration pods move you from legacy CCaaS or on-prem ACD to Five9 Intelligent CX — with Agent Assist, IVA Studio and Genius AI configured for

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Hire Forward Deployed Engineers | pronix.ai

Forward Deployed Engineers embedded with your product, data and CX teams — ship agentic AI, LLM apps and CCaaS integrations in weeks, not quarters.

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Hire Full Stack AI Engineers | pronix.ai

End-to-end AI application builders — React/Next.js frontends, Python/Node backends, vector DBs, RAG pipelines, agent APIs and cloud deployment.

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Generative AI Readiness Assessment & Proof of Concept

A 4-week generative AI readiness assessment and proof of concept — find high-ROI use cases, test feasibility and ship a working PoC on your AI platform.

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Implement Genesys Cloud CX in 90 days | pronix.ai

Genesys-certified pods stand up Genesys Cloud CX with Agent Copilot and AI Experience — voice, digital, WEM and analytics live in 90 days.

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Migrate to Genesys Cloud CX in 90 days | pronix.ai

Genesys-certified migration pods move you from PureConnect, Avaya or in-house PBX to Genesys Cloud CX — with Agent Copilot

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Hire Genesys Cloud CX Talent | pronix.ai

Vetted, Genesys-certified architects, developers and admins on demand — contract, contract-to-hire or managed pod. Three profiles in 48 hours.

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Migrate to Google CCAI Platform in 90 days | pronix.ai

Certified pods migrate you from legacy CCaaS or on-prem IVR to Google CCAI — Dialogflow CX, Gemini Agent Assist and CCAI Insights live on day one.

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Implement Kore.ai in 90 days — Fixed-price pilot | pronix.ai

Kore.ai-certified pods deploy AgentAssist, SmartAssist and Agent Platform virtual agents on your existing CCaaS — with orchestration

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Migrate Kore.ai Agent Platform V1 to V2 in 90 days

Kore.ai-certified pods migrate Agent Platform V1 bots to V2 (Agent Platform) — LLM orchestration, guardrails, evals and CCaaS re-integration.

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Hire Kore.ai Agent Platform Talent | pronix.ai

Kore.ai-certified Agent Platform architects, bot developers, conversation designers and SmartAssist/AgentAssist engineers on demand. Three profiles in 48 hours.

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Hire LLMOps / AI Platform Engineers | pronix.ai

LLMOps engineers who make AI safe in production — evals, benchmarks, guardrails, observability (LangSmith, Arize, Langfuse), model routing and inference…

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Implement Dynamics 365 Contact Center in 90 days | pronix.ai

Microsoft-certified pods deploy Dynamics 365 Contact Center with Copilot and Nuance conversational AI — on your Azure tenant, live in 90 days.

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Implement NICE CXone in 90 days — Fixed-price | pronix.ai

NICE-certified pods stand up CXone Mpower with Enlighten Copilot and Autopilot — ACD, WFO and AI live in 90 days.

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Migrate to NICE CXone in 90 days | pronix.ai

NICE-certified migration pods move you from legacy CCaaS or on-prem ACD to NICE CXone Mpower — with Enlighten AI, Copilot and Autopilot configured for your

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Hire NICE CXone Architects & Engineers | pronix.ai

NICE-certified CXone architects, Studio developers, WFO engineers and Enlighten AI specialists on demand. Three vetted profiles in 48 hours.

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Hire Prompt Engineers | pronix.ai

Prompt engineers who design, test and version production prompt libraries — chain-of-thought, tool-use, JSON-mode, refusal handling and A/B testing for…

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Implement Salesforce Agentforce in 90 days | pronix.ai

Salesforce-certified pods deploy Agentforce autonomous agents on Service Cloud and Data Cloud — with topics, actions and guardrails scoped to your business

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Hire Salesforce Agentforce & Service Cloud Talent

Salesforce-certified Agentforce architects, Service Cloud developers, Data Cloud engineers and admins on demand. Three profiles in 48 hours.

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Hire Voice AI Engineers — Real-Time Voice Agents | pronix.ai

Real-time voice agent engineers — sub-800ms latency, TTS/STT tuning (Deepgram, ElevenLabs, Azure Speech), barge-in, endpointing, SIPREC and PSTN edge…

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