Migrate to NICE CXone in 90 days. Fixed price.
NICE-certified migration pods move you off Avaya, Cisco UCCE or legacy CXone builds — onto CXone Mpower with Enlighten AI, Copilot and Autopilot configured on day one.
- CXone Studio + ACD audit
- Enlighten AI scoping
- WFM + QM parity mapping
- CXone Mpower tenant build
- Studio scripts + ACD rebuild
- Wave-based cutover
- Enlighten Copilot activation
- CXone Analytics dashboards
- 30-day hypercare
- 90 days — Fixed-price pilot to production
- Discovery & migration blueprint
- Migration wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- NICE CXone
- Enlighten AI
- CXone Copilot
- Autopilot
- Salesforce
- ServiceNow
A working pilot in 90 days — not a 40-page slide deck.
We audit your ACD, IVR, integrations and reports — then design the target CXone tenant, Studio scripts and Digital First Omnichannel routing.
Skills, scripts, integrations and agents move in supervised waves with parallel run. Rollback on every wave — no big-bang cutovers.
Enlighten AI Copilot for agents, Autopilot self-service, AutoSummary and interaction analytics configured against your intents — not generic demos.
“We collapsed three legacy ACDs into CXone Mpower in 12 weeks — and turned on Enlighten Copilot at go-live.”
The delivery artifacts you get, named up front.
Every NICE CXone engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off NICE CXone reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, migration blueprint, one production wave of up to 250 agents, Enlighten Copilot + AutoSummary enablement, and 30 days of hypercare. Additional waves are priced per wave.
- Can you migrate from Avaya or Cisco UCCE?
- Yes. Avaya CM/AES and Cisco UCCE-to-CXone are our most common migrations. We map vectors, scripts, skills and CTI one-to-one with automated tooling.
- What happens to our CRM integrations?
- We deploy CXone Agent for Salesforce, ServiceNow or MS Dynamics with screen pops, click-to-dial and unified reporting — or custom via CXone APIs.
- How do you handle security and compliance?
- CXone supports enterprise security and PCI-DSS requirements. We configure encryption, retention, PCI pause-and-resume, redaction and audit logging to your standard.
- Can we keep our existing QM and WFM?
- Yes — CXone WEM is native, but we integrate Verint, Calabrio and Alvaria where you've already invested. We only recommend replacement when there's a clear ROI.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →