Company & capabilitiesDirect
Pronix.ai Executive Brochure
One-page overview of Pronix.ai for CIOs, CTOs and business executives: what we do, the problems we solve, capabilities and platform ecosystem.
PDF · 1 page
Brochures · Decks · Briefs · Reports · Case studies
Showing 77 of 77 documents
Company & capabilitiesDirect
Pronix.ai Capabilities Deck
Executive presentation for internal briefings, partner introductions and board conversations — market context, delivery model, outcomes and commercial models.
PDF + PPTX
Company & capabilitiesDirect
CX & AI Transformation Case Study Brochure
Client programs across contact center AI, agentic automation and CX modernization, with the outcomes each client reported after go-live.
PDF · 9 pages
Company & capabilitiesDirect
AI for Employee Experience — Enterprise Capabilities Brief
The enterprise challenge, where employee AI creates value, the reference architecture, the business case and how we deliver — with anonymised case studies.
PDF · 8 pages
IndustryDirect
Healthcare Providers — Enterprise Brochure
Six-page Healthcare Providers brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryDirect
Health Payers — Enterprise Brochure
Six-page Health Payers brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryDirect
BPO & Outsourcing — Enterprise Brochure
Six-page BPO & Outsourcing brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryDirect
Financial Services — Enterprise Brochure
Six-page Financial Services brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryDirect
Insurance — Enterprise Brochure
Six-page Insurance brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryDirect
Retail & Ecommerce — Enterprise Brochure
Six-page Retail & Ecommerce brochure: the pressures, the AI and CX workflows we deliver, measured outcomes, delivery plan and governance posture.
PDF · 6 pages
IndustryGated
Healthcare Providers Solution Brief
Care navigation, patient access, referrals, documentation and RCM — automated with governed AI on Epic and Oracle Health integration patterns.
PDF · 1 page
IndustryGated
Health Payers Solution Brief
Member service, prior authorization, claims attachments, appeals and provider data — instrumented for STARs/HEDIS/CAHPS and CMS-0057-F.
PDF · 1 page
IndustryGated
BPO & Outsourcing Solution Brief
Co-sell, white-label and managed AI operations for BPOs — client-ready CCaaS and AI delivery under your brand, with platform-certified pods.
PDF · 1 page
IndustryGated
Financial Services Solution Brief
Regulated financial workflows automated with model-risk governance mapped to your SR 11-7 framework — not bolted on afterwards.
PDF · 1 page
IndustryGated
Insurance Solution Brief
P&C, life and specialty workflows automated end-to-end on Guidewire, Duck Creek and legacy core stacks.
PDF · 1 page
IndustryGated
Retail & Ecommerce Solution Brief
WISMO and returns deflection, conversational commerce, store-associate copilots and merchandising agents across web, mobile, marketplace and store.
PDF · 1 page
Platform & CCaaSGated
Amazon Connect Case-Study Brief
Greenfield builds, Avaya and Cisco migrations, Contact Lens, Amazon Q in Connect and Lex — with the outcomes each client reported after go-live.
PDF · 6 pages
Platform & CCaaSGated
Genesys Cloud CX Case-Study Brief
Architect flows, omnichannel routing, Genesys Cloud AI, WEM and CRM integration — delivered in regulated and high-volume environments.
PDF · 6 pages
Platform & CCaaSGated
NICE CXone Case-Study Brief
Studio scripting, omnichannel routing, Enlighten AI, WFM and QM — built for enterprise and BPO floors at scale.
PDF · 5 pages
Platform & CCaaSGated
Five9 Case-Study Brief
Five9 implementations, migrations and AI layering across financial services and regulated floors — including platform moves in both directions.
PDF · 5 pages
Platform & CCaaSGated
Kore.ai Case-Study Brief
Agent Platform virtual agents, Contact Center AI agent assist and Search AI grounding — deployed on regulated healthcare, banking and retail floors.
PDF · 6 pages
Playbooks & architecturesDirect
Building your first production-grade agentic workflow
A field-tested blueprint for shipping your first agentic AI workflow into production — the same one we use with Fortune 500 clients. Covers intent boundaries, tool design, memory, guardrails, human-in-the-loop patterns and evaluation harnesses so your first agent survives real users, real data and real audits.
PDF · 18 min read · 34-page PDF
Playbooks & architecturesDirect
Contact center modernization: from IVR to conversational AI
A step-by-step migration model for retiring legacy IVR and moving to conversational AI without breaking CX. Covers platform selection, data readiness, integrations, agent experience, QA and cutover — proven across NICE, Genesys, Amazon Connect, Kore.ai and Five9 estates.
PDF · 22 min read · 42-page PDF
Playbooks & architecturesDirect
The FinOps playbook for LLM + CCaaS spend
How to control LLM and CCaaS spend before it controls you. Token analytics, model routing, license rightsizing, telephony minute optimization and a board-level cost dashboard you can copy directly.
PDF · 15 min read · 28-page PDF
Playbooks & architecturesDirect
Agent Assist on Amazon Connect + Bedrock
End-to-end reference for shipping real-time agent assist on Amazon Connect using AWS Bedrock foundation models — streaming transcript, retrieval, prompt orchestration, safety filters, CRM write-back and a repeatable Terraform pattern.
PDF · 10 min read · 18-page PDF + diagrams
Playbooks & architecturesDirect
AI QA on Genesys Cloud CX
Automated 100% call QA on Genesys Cloud CX with LLM-based scoring, coaching signals, calibration workflow and WFM integration — the reference we deploy inside multi-tenant BPO estates.
PDF · 9 min read · 16-page PDF + diagrams
Playbooks & architecturesDirect
Voice AI on NICE CXone + Enlighten
Reference stack for high-containment voice bots, biometrics, live agent assist and post-call analytics on NICE CXone with Enlighten and Kore.ai — the design we deploy for regulated BFSI and healthcare estates.
PDF · 9 min read · 16-page PDF + diagrams
Reports & benchmarksDirect
State of Agentic AI in the Enterprise — 2026
A 12-minute benchmark read drawn from 400+ enterprise agentic AI programs. Adoption by industry and function, maturity curve, spend patterns, top ROI use cases, org models, guardrail practices and where 2026 investment is landing.
PDF · 12 min read
Reports & benchmarksDirect
Contact Center AI Benchmarks by Industry — 2026
Containment, AHT, CSAT-proxy and cost-per-contact benchmarks for AI-enabled contact centers, segmented by BFSI, insurance, healthcare, retail and BPO. Peer bands you can benchmark your own program against.
PDF · 10 min read
Reports & benchmarksDirect
The AI Operating Model: Org Design for Scale
How top-quartile enterprises structure AI CoEs, product teams and platform ops to move from pilots to portfolio. Roles, RACI, funding models and reporting lines — with 3 archetype org charts you can adopt.
PDF · 6 min read
Reports & benchmarksDirect
Generative AI ROI Benchmarks — Financial Services 2026
Realized ROI, cost-to-serve deltas, payback windows and top production use cases for generative AI in retail banking, wealth, capital markets, cards and payments. Peer bands segmented by asset size and geography.
PDF · 11 min read
Reports & benchmarksDirect
Enterprise LLM Cost & TCO Benchmarks — 2026
Per-request, per-user and per-workflow LLM cost bands from 200+ enterprise programs. Cascade-routing savings, cache-hit economics, GPU vs API tradeoffs and a working 3-year TCO model you can adapt to your own portfolio.
PDF · 9 min read
Reports & benchmarksDirect
Healthcare AI Adoption Benchmarks — Providers & Payers 2026
AI adoption, use-case maturity and outcome benchmarks across US health systems, physician groups and payers. Ambient scribe, prior authorization, member and patient services, RCM denials, nurse triage — with peer bands segmented by bed count and lives covered.
PDF · 10 min read
Reports & benchmarksDirect
Insurance AI Benchmarks — Claims, Underwriting & Servicing 2026
Cycle-time, loss-ratio and expense-ratio benchmarks for AI programs in P&C, life and specialty insurance. Claims triage and settlement, underwriting acceleration, agent/broker servicing and SIU — with peer bands by DWP and line of business.
PDF · 9 min read
Reports & benchmarksDirect
Retail & E-commerce AI Benchmarks — 2026
Conversion, AOV, contact deflection and margin-per-order benchmarks for AI programs across omnichannel retail, marketplaces and DTC brands. Product discovery, guided shopping, post-purchase servicing, returns and clienteling — with peer bands by revenue and channel mix.
PDF · 9 min read
Reports & benchmarksDirect
BPO AI Automation Benchmarks — 2026
Deflection, AHT, QA coverage and margin benchmarks for AI programs across enterprise BPOs. Voice AI, agent assist, automated QA and WFM AI — with peer bands segmented by seat count, geography and LOB mix.
PDF · 9 min read
Reports & benchmarksDirect
AI Governance & Risk Benchmarks — Enterprise 2026
Policy, red-teaming, HITL, audit and regulatory readiness benchmarks across 250+ enterprise AI programs. What top-quartile governance actually looks like — with a maturity model, a controls library and an EU AI Act readiness self-assessment.
PDF · 7 min read
GuidesDirect
The enterprise guide to Agentic AI
Copilots demo well; agents change the P&L. This guide is the enterprise reference for what Agentic AI actually is, where it belongs in the operating model, and how CIOs, COOs and Chief AI Officers are moving programs from pilot to portfolio.
GuidesDirect
The enterprise guide to Contact Center AI
Voice AI, agent assist, conversational AI, automated QA and analytics collapse into one AI layer sitting above your CCaaS. This guide is how enterprise CX and operations leaders should think about the stack — and how to sequence the moves.
GuidesDirect
CCaaS modernization for enterprise leaders
Modernizing a contact center estate is not a platform swap — it is a change program. This guide covers legacy replacement, platform selection, agent experience, the AI overlay and the multi-region cutover that keeps CSAT green.
GuidesDirect
The AI operating model for enterprise scale
Pilots are cheap; portfolios are hard. This guide is how top-quartile enterprises structure the CoE, product squads, platform team and safety function that turns AI from a series of demos into a compounding capability.
Case studiesDirect
Agent assist across 1,200 BPO seats — a co-sell success — Implementation Summary
A global BPO wanted to introduce agent assist across three of their largest client programs without disturbing the existing SLA structure. pronix.ai delivered the platform, the change program and the client co-sell motion — 22% AHT reduction, 14% QA lift, and a repeatable playbook the BPO now sells into their own book.
Case studiesDirect
Multilingual voice AI across a global BPO — six languages, four programs — Implementation Summary
A global BPO wanted to add multilingual voice AI across four Fortune 500 programs without renegotiating any master service agreement. pronix.ai deployed six-language voice AI with automated QA on Amazon Connect + Lex — 34% containment on tier-1 intents and 100% QA coverage.
Case studiesDirect
18% lift in right-party contact for a global BPO — agentic outbound collections — Implementation Summary
A global BPO's largest collections program was missing quota because right-party contact rates had collapsed. pronix.ai deployed a compliance-first agentic outbound stack — smarter dial strategy, natural voice AI for verification, and evidence-grade audit trails — lifting RPC 18% and promise-to-pay 27% inside TCPA and Reg F.
Case studiesDirect
From 3% sampled QA to 100% coverage across a mid-market BPO — AI quality operations — Implementation Summary
A mid-market BPO's QA program sampled 3% of interactions and clients still argued the scorecards. pronix.ai stood up 100% AI-scored QA with human calibration and evidence linking — 4x more coach-worthy findings and a 22% CSAT lift across the top three programs.
Case studiesDirect
32% forecast-accuracy gain for a top-10 BPO — AI-driven workforce management — Implementation Summary
A top-10 BPO's staffing model was rebuilt every Monday in spreadsheets and always wrong by Wednesday. pronix.ai shipped an AI forecasting engine with intraday re-optimization across 60 sites — 32% forecast-accuracy improvement, 9% shrinkage reduction and $11M in avoided overstaffing.
Solution & talent one-pagersDirect
Agent Assist Pilot in 6 weeks
Deploy real-time Agent Assist on your existing CCaaS. Cut AHT, lift CSAT and QA scores in a 6-week pilot with a business case attached. Book a session.
PDF · 1 page
Solution & talent one-pagersDirect
Agentic AI for Contact Centers
Deploy autonomous AI agents across voice, chat and email. Cut AHT 25–40%, deflect Tier-1 volume, keep humans on high-value work. Book a working session.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Agentic AI Engineers for Contact Centers
Agentic AI engineers for contact centers: LangGraph, tool-use, multi-agent orchestration, evals and guardrails. Three vetted profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
AI Readiness Score
Get your enterprise AI readiness score across strategy, data, platform, governance and FinOps — benchmarked against Fortune 500 peers. 8 minutes. No sales call.
PDF · 1 page
Solution & talent one-pagersDirect
Implement Amazon Connect in 90 days
AWS-certified pods stand up Amazon Connect with Contact Lens, Amazon Q in Connect and Lex — voice, digital, agent workspace and analytics live in 90 days.
PDF · 1 page
Solution & talent one-pagersDirect
Migrate to Amazon Connect in 90 days
AWS-certified migration pods move you from legacy CCaaS to Amazon Connect with Contact Lens, Q in Connect and Lex — on time, on budget. Book a session.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Amazon Connect Engineers & Architects
AWS-certified Amazon Connect architects, Lex/Contact Lens engineers and admins on demand. Three vetted profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Call Center Transformation Architects
Architects who retire legacy Avaya, Cisco UCCE, Genesys PureConnect and on-prem PBX call centers onto modern cloud CCaaS. Three profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Fractional CCaaS Administrators
Fractional and managed CCaaS admins for Genesys Cloud, NICE CXone, Five9, Amazon Connect and Google CCAI. From 10 hrs/week, backfilled and SLA-backed.
PDF · 1 page
Solution & talent one-pagersDirect
CCaaS Platform Shortlist
Get a scored shortlist of the CCaaS platforms that best fit your stack, seat count, industry and AI roadmap. Genesys, NICE, Amazon Connect, Five9, Agentforce
PDF · 1 page
Solution & talent one-pagersDirect
Contact Center AI ROI Calculator
Model the ROI of voice AI, agent assist and automated QA across your contact center in 6 minutes. Board-ready business case with peer-band benchmarks.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Contact Center AI Specialists
Contact center AI specialists — agent assist, IVA, voice AI, Copilot and generative QA engineers who have shipped to production. Three profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Contact Center Program Managers
Contact center program managers who run WFM, QM, training, operations and vendor-management workstreams. Three vetted profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Contact Center Transformation Architects & Engineers
Platform-agnostic contact center transformation architects and engineers — target-state design, CCaaS migration and AI modernization pods.
PDF · 1 page
Solution & talent one-pagersDirect
Hire CX Business Solutions Architects & Analysts
CX business solutions architects and analysts — journey mapping, requirements, KPI design and vendor selection. Three vetted profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Hire CX / CCaaS Program Managers
Enterprise CX and CCaaS program managers who have shipped multi-workstream Genesys, NICE, Amazon Connect and Agentforce programs. Three profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Implement Five9 in 90 days — Fixed-price
Five9-certified pods stand up Intelligent CX Platform with Agent Assist, IVA Studio and Genius AI — blended inbound/outbound live in 90 days.
PDF · 1 page
Solution & talent one-pagersDirect
Migrate to Five9 in 90 days — Fixed-price pilot
Five9-certified migration pods move you from legacy CCaaS or on-prem ACD to Five9 Intelligent CX — with Agent Assist, IVA Studio and Genius AI configured for
PDF · 1 page
Solution & talent one-pagersDirect
Implement Genesys Cloud CX in 90 days
Genesys-certified pods stand up Genesys Cloud CX with Agent Copilot and AI Experience — voice, digital, WEM and analytics live in 90 days.
PDF · 1 page
Solution & talent one-pagersDirect
Migrate to Genesys Cloud CX in 90 days
Genesys-certified migration pods move you from PureConnect, Avaya or in-house PBX to Genesys Cloud CX — with Agent Copilot
PDF · 1 page
Solution & talent one-pagersDirect
Hire Genesys Cloud CX Talent
Vetted, Genesys-certified architects, developers and admins on demand — contract, contract-to-hire or managed pod. Three profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Migrate to Google CCAI Platform in 90 days
Certified pods migrate you from legacy CCaaS or on-prem IVR to Google CCAI — Dialogflow CX, Gemini Agent Assist and CCAI Insights live on day one.
PDF · 1 page
Solution & talent one-pagersDirect
Implement Kore.ai in 90 days — Fixed-price pilot
Kore.ai-certified pods deploy AgentAssist, SmartAssist and Agent Platform virtual agents on your existing CCaaS — with orchestration
PDF · 1 page
Solution & talent one-pagersDirect
Migrate Kore.ai Agent Platform V1 to V2 in 90 days
Kore.ai-certified pods migrate Agent Platform V1 bots to V2 (Agent Platform) — LLM orchestration, guardrails, evals and CCaaS re-integration.
PDF · 1 page
Solution & talent one-pagersDirect
Hire Kore.ai Agent Platform Talent
Kore.ai-certified Agent Platform architects, bot developers, conversation designers and SmartAssist/AgentAssist engineers on demand. Three profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Implement Dynamics 365 Contact Center in 90 days
Microsoft-certified pods deploy Dynamics 365 Contact Center with Copilot and Nuance conversational AI — on your Azure tenant, live in 90 days.
PDF · 1 page
Solution & talent one-pagersDirect
Implement NICE CXone in 90 days — Fixed-price
NICE-certified pods stand up CXone Mpower with Enlighten Copilot and Autopilot — ACD, WFO and AI live in 90 days.
PDF · 1 page
Solution & talent one-pagersDirect
Migrate to NICE CXone in 90 days
NICE-certified migration pods move you from legacy CCaaS or on-prem ACD to NICE CXone Mpower — with Enlighten AI, Copilot and Autopilot configured for your
PDF · 1 page
Solution & talent one-pagersDirect
Hire NICE CXone Architects & Engineers
NICE-certified CXone architects, Studio developers, WFO engineers and Enlighten AI specialists on demand. Three vetted profiles in 48 hours.
PDF · 1 page
Solution & talent one-pagersDirect
Implement Salesforce Agentforce in 90 days
Salesforce-certified pods deploy Agentforce autonomous agents on Service Cloud and Data Cloud — with topics, actions and guardrails scoped to your business
PDF · 1 page
Solution & talent one-pagersDirect
Hire Salesforce Agentforce & Service Cloud Talent
Salesforce-certified Agentforce architects, Service Cloud developers, Data Cloud engineers and admins on demand. Three profiles in 48 hours.
PDF · 1 page
Resources
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- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
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