Agent Assist on Amazon Connect + Bedrock
End-to-end reference for shipping real-time agent assist on Amazon Connect using AWS Bedrock foundation models — streaming transcript, retrieval, prompt orchestration, safety filters, CRM write-back and a repeatable Terraform pattern.
AI QA on Genesys Cloud CX
Automated 100% call QA on Genesys Cloud CX with LLM-based scoring, coaching signals, calibration workflow and WFM integration — the reference we deploy inside multi-tenant BPO estates.
Voice AI on NICE CXone + Enlighten
Reference stack for high-containment voice bots, biometrics, live agent assist and post-call analytics on NICE CXone with Enlighten and Kore.ai — the design we deploy for regulated BFSI and healthcare estates.
Use cases, ROI models and platform selectors.
Ungated tools you can use right now — filterable use cases, defensible ROI calculators and short assessments. No email required.
Use Case Library
30+ real enterprise use cases across AI, CX and automation — filterable by service, industry and partner platform.
Browse use cases →Contact Center AI ROI
Model containment, AHT reduction and agent cost savings for voice AI, agent assist and automated QA.
Estimate savings →AI Business Automation ROI
Estimate hours and dollars returned from intelligent automation across document processing, rework and transaction workflows.
Model automation ROI →All Tools & Assessments
AI readiness assessments, CCaaS platform selectors and every calculator in one place.
Explore all tools →Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- DownloadsBrochure & capabilities deck
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
Need this architecture adapted to your stack?
Our solution architects will walk it through with your engineering team.