Contact Center AI ROI
Estimate the annual savings from voice AI, agent assist and automated QA.
Enter your own volumes and cost assumptions. Results update as you type — no email required.
Your inputs
Start with your current baseline, then set realistic targets for containment and AHT reduction.
Voice + digital interactions handled by agents today
Talk + hold + after-call work
Wages, benefits, WFM, seat cost
30%
Share of contacts fully handled by AI (voice bot, IVA, self-service)
15%
From agent assist, auto-summary, knowledge grounding
Platform, integration, change management
Estimated annual impact
$3,426,923
Annual agent-cost savings at your target containment and AHT reduction.
Contacts contained by AI720,000 / yr
Agent hours saved97,200 hrs / yr
FTE equivalent freed62.3 FTE
Simple payback1.4 months
Estimates are directional and based on industry benchmarks for voice AI, agent assist and automated QA. Assumes 1,560 productive agent hours per year.