Certified across the platforms that run enterprise AI and CX.
We co-invest with the world's leading AI, CCaaS and cloud platforms — so your program is backed by joint architecture, joint governance and joint accountability.
Our partnerships are not logos on a slide. They are certified practices, engineering-level relationships and co-sell motions with the vendors your CIO and CX leaders already trust.
Enterprise CX doesn't run on one vendor. It runs on an ecosystem.
A modern enterprise contact center touches a CCaaS platform, a CRM, a data cloud, an LLM provider, a voice biometrics service, a WFM tool and a dozen integrations. Getting outcomes requires a partner that is fluent — and certified — across the entire stack.
- Platform sprawl is the normMost enterprises run 2–4 CCaaS platforms, multiple LLM providers and 3+ clouds. Single-vendor SIs are structurally misaligned.
- Vendor-only delivery misses CXPlatform vendors ship product; enterprises need outcomes tied to CSAT, containment, AHT and cost — that requires an independent delivery partner.
- Co-sell shortens procurementPrograms backed by joint account teams and vendor funding move faster through procurement, security and finance.
- Certifications matterEnterprise buyers rightly ask: 'Show me the certified engineers.' We invest heavily in named certifications across every platform we deliver.
An ecosystem practice, not a badge collection.
Deep, named partnerships across CCaaS, AI, CRM, cloud, data and analytics — with joint architecture and co-sell motions.
Amazon Connect, Amazon Lex, Genesys Cloud CX, NICE CXone, Five9, Talkdesk, Microsoft Dynamics 365 Contact Center and Salesforce Agentforce.
Kore.ai — Agent Platform plus AI for Service, AI for Work, AI for Process and industry suites (AI for Healthcare, Banking, Retail, IT, HR and Recruiting) — as our strategic conversational and agentic AI partner, delivered across every service line alongside vendor-native bot and virtual agent stacks.
Retell AI for low-latency voice agents, alongside Amazon Lex, Google Dialogflow CX and platform-native voice bots — deployed where real-time, natural conversation is the requirement.
OpenAI, Anthropic, Google (Gemini), AWS Bedrock, Azure AI Foundry, Kore.ai Agent Platform and open-source model providers — with routing and evaluation frameworks.
AWS, Microsoft Azure, Google Cloud and ServiceNow — for the data, workflow and compute layer beneath every AI use case.
Salesforce (Service Cloud, Data Cloud, Agentforce) and Microsoft Dynamics 365 — where AI meets the system of engagement.
Named co-sell relationships, joint solution briefs, funded pilots, marketplace listings and co-branded reference architectures.
A six-step model, from assessment to managed operations.
Every engagement follows the same rhythm — so business, IT and delivery stay aligned from opportunity to outcome.
Map your target platforms, incumbent contracts and roadmap to the right partner motions.
Joint reference architecture reviewed with vendor engineering — not just sales.
Where eligible, we bring vendor funding, POV credits and marketplace commitments into the business case.
Certified engineers deliver — with vendor product teams on speed-dial for edge cases.
Solutions validated against vendor best practices; go-live sign-off includes vendor architects.
Ongoing partner-led enablement, roadmap briefings and quarterly innovation sessions.
Use cases already in production with enterprise clients.
Strategic conversational and agentic AI partner — Kore.ai Agent Platform plus AI for Service, AI for Work, AI for Process and industry suites (Healthcare, Banking, Retail, IT, HR, Recruiting) delivered across voice AI, chat, agent assist, knowledge, automated QA and analytics on every CCaaS we implement.
Joint AWS engagements building generative agent assist and QA on Amazon Connect with Bedrock foundation models.
Dynamics 365 CCaaS + Azure OpenAI + Copilot Studio delivery for regulated enterprises standardizing on Microsoft.
Unified Genesys Cloud CX + Service Cloud + Data Cloud stack for global retailers and financial services.
Enlighten-powered QA, agent coaching and interaction analytics rolled out across multi-tenant BPO estates.
Industries where this ships fastest
- Financial Services
- Insurance
- Healthcare Providers
- Health Payers
- Retail & Ecommerce
- BPO & Outsourcing
Grounded on your data. Governed on day one.
Every platform we implement is only as good as the retrieval, connectors and controls behind it. These are the horizontal solutions we ship with every engagement.
How Partner-backed AI and CCaaS delivery engagements are bought, supported and staffed.
Most enterprises start with an assessment, move into a fixed-scope build, keep it running under managed support, and add platform-certified delivery engineers where their own team is short. All four can run together under one commercial agreement.
Assessment and roadmap
A bounded Partner-backed AI and CCaaS delivery assessment: current-state review, prioritized use cases, target architecture, business case and a sequenced delivery roadmap.
Fixed price · 2–4 weeks typical
Fixed-scope build
A defined Partner-backed AI and CCaaS delivery implementation — architecture, build, integration, testing, evaluation and a documented production release against agreed acceptance criteria.
Fixed price · 8–16 weeks typical
Managed run and support
Monthly operations for Partner-backed AI and CCaaS delivery in production: release management, integration monitoring, configuration changes, model and agent evaluation and incident response under one SLA.
Monthly service tier · 24×7 coverage available
Staff augmentation
Platform-certified delivery engineers, solution architects and delivery leads embedded in your team, reporting to your delivery manager.
Monthly per person · typically live in 2–4 weeks
Programs are led from our Plainsboro, New Jersey headquarters and delivered with our Hyderabad global delivery center, plus London and Dubai for EMEA and Middle East clients.
Business-hours support in your time zone as standard, follow-the-sun 24×7 for production contact center and agentic workloads, with named escalation and monthly service reviews.
Questions buyers ask us first.
- Which platforms are you certified on?
- We are an AWS Advanced Partner and AWS Generative AI Competency Partner, with active certifications across Amazon Connect, Amazon Lex, Genesys Cloud CX, NICE CXone, Microsoft Dynamics 365 CCaaS, Five9, Salesforce Agentforce, Kore.ai (Agent Platform, AI for Service, AI for Work, AI for Process and the industry suites), Salesforce, Azure and Google Cloud — with named specialty designations in AI, CCaaS and data.
- Do you resell software?
- In select regions we transact through vendor marketplaces (AWS, Azure, GCP) and via authorized reseller agreements. In most engagements we advise on licensing and let the client hold the contract directly.
- Can you engage jointly with our account team at [vendor]?
- Yes. Joint discovery, joint architecture reviews and joint QBRs with named partner account managers are standard for enterprise engagements.
- How do you stay platform-independent?
- We help clients choose the right platform for their outcomes — not our commercials. Where an incumbent works, we optimize it; where it doesn't, we migrate. Our certifications span every major CCaaS platform for exactly this reason.
- Are there partner-funded pilots?
- Often, yes. Depending on the platform, region and use case, we co-fund POVs with vendor credits and services investment — accelerating the business case.
- Can we become a partner?
- Yes. We work with regional SIs, ISVs, telcos and specialty consultancies to extend delivery and go-to-market. Reach out via the contact page to explore a partnership.
- How is partner-backed delivery priced?
- Pricing follows the work, not the partnership: a fixed-price assessment scopes the platform fit, implementation is quoted as a fixed-scope build, ongoing operation is a monthly managed-services tier, and any embedded specialists are billed on a monthly per-person rate.
- How quickly can a partner-backed program reach production?
- A first production release on a certified platform typically lands in 8–16 weeks after the assessment, depending on integration surface, data readiness and the vendor's own release and certification cadence.
- What support coverage applies once a partner platform is live?
- Business-hours support is the standard tier, with follow-the-sun 24×7 coverage for production contact-center and agentic workloads, a named escalation contact on both the Pronix.ai and vendor side, and monthly service reviews.
How we work
Engagement models that fit your program — advisory, build, run, or embedded pods.
pronix.ai is the AI & CX systems integrator practice of Pronix Inc.
One accountable delivery model: US-based architecture and program leadership with global engineering pods running 24×7 build, cutover and hypercare.
- Founded
- 2010 · Pronix Inc
- Headquarters
- 666 Plainsboro Rd, Suite 1361, Plainsboro, NJ 08536
- Delivery centers
- United States · India (Hyderabad) · EMEA
- Engagement model
- Fixed-scope implementation, managed run, staff augmentation and T&M Agile Teams.
Certifications
- AWS Certified (Solutions Architect, Developer)
- Amazon Connect specialty
- Genesys Cloud CX certified
- NICE CXone certified
- Salesforce certified (Service Cloud, Agentforce)
- Microsoft Azure AI certified
Partner tiers
- AWS — Advanced Partner · Generative AI Competency Partner
- Microsoft — Gold partner
- Kore.ai — Reseller and Strategic Implementation Partner
- Genesys — Implementation partner
- NICE CXone — Implementation partner
- Five9 — Channel partner and Implementation partner
- Salesforce — Consulting partner
- Google Cloud — Select partner
- OpenAI — Select partner
Security questionnaires, controls documentation and named client references are available under NDA. More about Pronix Inc →
Book a working session with our partners team.
30 minutes. Your architecture, your data, your KPIs. You leave with a concrete pilot outline and a business case worth defending.