Business cases grounded in delivered programs.
Every calculator uses baselines and improvement ranges taken from enterprise AI and contact center programs we have implemented and run — not vendor marketing numbers.
- 32%
- Average cost-to-serve reduction
- 9 mo
- Months to payback
- 14 pts
- CSAT improvement
- 47
- Delivered programs behind the models
Blended across deflection, handle time and rework
Typical base-case scenario
Where agent assist and knowledge AI shipped together
Across CX, enterprise AI and automation
Illustrative ranges drawn from anonymized and aggregated engagements. Results depend on engagement-specific factors and are not a guarantee of future outcomes.
Three models cover most first business cases.
If you are not sure where to begin, start with the workflow closest to your current bottleneck — then filter the full library below by role or industry.
Containment, AHT and agent cost impact for voice AI and agent assist.
Open calculator →Hours and dollars returned from automating high-volume workflows.
Open calculator →Net value of autonomous agents after inference and orchestration cost.
Open calculator →All 16 calculators
Filter by the role that owns the number or the sector you operate in. Filters are kept in the URL, so a filtered view can be shared with your team.
Showing 16 of 16 calculators
- Contact Center AI ROI CalculatorContainment, AHT and agent cost impact for voice AI and agent assist.CX & contact center
- AI Business Automation ROI CalculatorHours and dollars returned from automating high-volume workflows.Operations
- AI for IT Service Desk ROI CalculatorTicket deflection, analyst hours returned and MTTR for an AI service desk.IT & platform
- AI for HR Shared Services ROI CalculatorEmployee self-service, HR case cost avoided and cycle time.Operations
- Agentic AI ROI CalculatorNet value of autonomous agents after inference and orchestration cost.AI & data
- BPO Margin & AI Delivery CalculatorGross-margin lift when AI removes billable volume at renewal.BPO & outsourcing
- AI Run-Cost & FinOps CalculatorCost per resolution from token volume, model mix and escalation.IT & platform
- Voice AI Cost per Minute CalculatorVoice AI per minute versus an occupancy-adjusted offshore agent.CX & contact center
- CCaaS Migration TCO CalculatorThree-year legacy IVR versus cloud CCaaS, migration lines included.IT & platform
- AI Build vs Buy TCO CalculatorIn-house AI team versus platform plus partner, over three years.Finance & delivery
- Claims & FNOL AI ROI CalculatorStraight-through processing, adjuster assist and leakage avoided.Insurance
- Prior Authorization AI ROI CalculatorAuto-approvals, reviewer productivity and avoidable appeals.Health plans
- Patient Access & Scheduling ROI CalculatorCall containment plus no-show recovery at contribution margin.Health systems
- RCM Denials AI ROI CalculatorDenials prevented, appeal win-rate lift and cash pulled forward.Health systems
- Peak-Season CX AI ROI CalculatorWISMO deflection, seasonal hiring avoided and conversion lift.Retail & Ecommerce
- AI Servicing ROI CalculatorContainment, disputes, automated QA and remediation exposure.Financial Services
Next steps
Browse by sector
Sector hubs group the right calculators with that industry's operating metrics.
Not ready for the number?
The advisory assessments score CX automation maturity, agentic AI readiness, AI governance and data readiness — each with a prioritised 90-day plan. Prefer use cases to math? Browse the Use Case Library.
Model it on your platform
Containment, AHT and automation economics differ by platform:
ROI calculator questions, answered
- What is an AI ROI calculator and how accurate is it?
- An AI ROI calculator turns operating inputs — contact volume, handle time, loaded agent cost, automation rate — into an annual value range. Our calculators return three scenarios (conservative, expected, aggressive) instead of a single number, so finance teams can see the range before committing to a business case. Accuracy depends on your inputs; every model shows the assumptions used.
- Are the ROI calculators free and do I need to give my email?
- All 14 calculators and 4 assessments on pronix.ai are free and ungated. You can run any model, compare scenarios and export a PDF without creating an account or providing an email address.
- Which ROI calculator should a CX or contact center leader start with?
- Start with the Contact Center AI ROI Calculator to model containment, average handle time and agent cost impact. If you are evaluating autonomous agents, follow it with the Agentic AI ROI Calculator, which nets out inference and orchestration run cost.
- Do you have industry-specific ROI models?
- Yes. There are dedicated models for insurance claims and FNOL, payer prior authorization, patient access and scheduling, retail peak-season CX, banking servicing and BPO delivery margin, plus sector hubs for healthcare, financial services and retail, commerce and BPO.
- Can I export the results and share them with my leadership team?
- Every calculator produces a branded PDF you can customise with client name, role and reporting date, including the inputs used, the three-scenario range and the net annual value. Results are also mirrored in the URL so you can share a live link.
- How is build versus buy handled for enterprise AI?
- The AI Build vs Buy TCO Calculator compares three-year total cost of ownership for an in-house AI team against a platform plus partner delivery model, including hiring, attrition, run cost and time to value.