NewNew: The enterprise guide to Agentic AI — 24 min read.
Read →WISMO deflection, seasonal ramp avoided and conversion recovered — priced with your own AOV, contribution margin and peak staffing plan.
Every calculator is ungated, gives conservative, base and aggressive scenarios, and exports an enterprise-styled PDF with your inputs.
WISMO deflection, seasonal hiring avoided and pre-purchase conversion lift modelled across peak and off-peak months.
Open calculator →Net value of autonomous order, returns and status agents after inference and orchestration cost.
Open calculator →Returns processing, vendor and supply exceptions, and back-office queues — hours and dollars returned.
Open calculator →Peak voice volume priced per minute against seasonal agent seats, with escalation included.
Open calculator →Voice AI, agent assist and automated QA across order care, delivery status and post-purchase support.
Open calculator →Deterministic, high-volume intents that automate first and hold quality through peak.
Recruiting, training, licensing and attrition cost removed from the peak plan.
Assisted sessions retained, valued at your AOV and contribution margin.
Returns initiation, vendor and supply exceptions handled without a queue.
Automated QA coverage across 100% of contacts when volume triples.
Inference, orchestration and escalation cost netted against automated resolution value.
Three retail and ecommerce programmes where WISMO, returns and seasonal ramp were re-modelled with the same assumptions this calculator uses.
WISMO, order status and returns initiation automated across chat and voice ahead of a 3x holiday peak.
WISMO contained
Seasonal seats avoided
Payback
"We went into peak with a smaller ramp than last year and better CSAT. The model we signed off on is the one we hit."
VP Customer Care, specialty retail
Assisted-session recovery and exception handling across 6 languages, valued at contribution margin rather than revenue.
Annualised benefit
Cost per contact down
Contacts QA'd
"Finance accepted the business case because conversion was priced conservatively, not on gross revenue."
Director of Digital Operations, marketplace
Substitutions, delivery windows and refund exceptions automated with human escalation on regulated intents.
AHT reduction
Peak volume absorbed
CSAT at peak
"Peak used to break quality. This year quality was flat and we redeployed team leads to escalations."
Head of Contact Centre, grocery retail
Client names withheld under NDA. Outcomes are measured programme results, not calculator projections.
Bring your contact mix and peak ramp plan. In 30 minutes we validate the model with you and outline a 90-day path to automation that survives peak volume.
Retail contact volume can triple between November and January, and the business case is dominated by seasonal hiring, training and attrition cost. An annual average hides the whole effect.
Conservatively, using your own AOV and contribution margin on assisted sessions — never on total traffic.
WISMO, delivery status, returns initiation and order modification — deterministic, high-volume intents that hold quality through peak.
Yes. The agentic model nets out inference, orchestration and escalation cost, so the value is what remains after the platform bill.
