Can we combine engagement models?
Yes — most enterprise programs start with a short strategy engagement, move into implementation, then transition to managed services with an embedded talent pod for surge capacity. One accountable delivery lead spans all phases.
How quickly can Pronix start?
Advisory engagements typically start within 1–2 weeks, implementation squads within 3–4 weeks, and certified talent pods deploy in 2–4 weeks depending on platform certifications required.
Do you work with our existing systems integrator?
Yes. We frequently run as the AI and CX specialist alongside an incumbent SI, with clear RACI boundaries around platform configuration, agentic workflows and evaluation.
What commercial models do you support?
Fixed-fee assessments, milestone-based implementation, capacity-based squads, per-seat and per-workload managed services, and outcome-linked pricing tied to containment, handle time or cost-per-contact.
Which platforms do your teams hold certifications on?
Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio, Google CCAI and Dialogflow CX, plus AWS, Azure and Google Cloud AI platforms.
What drives the price of an engagement?
Integration count, data readiness, compliance scope, channel and language coverage, and how much of the run you want us to own. Assessments are fixed price, implementations are fixed price against an agreed milestone plan, managed services are a monthly service tier, and embedded specialists are priced monthly per person.
How long until something is live in production?
A bounded assessment lands a roadmap and business case in two to four weeks. A first production release from a fixed-scope implementation typically takes eight to sixteen weeks, depending on integrations and security review.
What does managed support cover, and during which hours?
Release management, integration monitoring, configuration and flow changes, agent and model evaluation and incident response under one SLA. Business-hours coverage is standard, with follow-the-sun 24×7 available for production contact center and agentic workloads, a named escalation path and monthly service reviews.
How are embedded specialists priced, and where do they sit?
Staff augmentation is priced monthly per person by role and seniority, with no placement fee on contract engagements and a standard 30-day notice period on either side. People work from our Plainsboro, New Jersey headquarters, our Hyderabad global delivery center, or our London and Dubai teams, in onshore, overlapping-hours or offshore blends.
How is the engagement governed once it is running?
One accountable delivery lead across every model, a weekly delivery forum with your programme manager, monthly service and cost reviews, and a quarterly business review with named executive sponsors on both sides.
