Careers
Build the enterprise AI and CX practice of the next decade.
We're hiring across the United States and India for AI, CX and CCaaS talent — spanning Sales & Pre-Sales, Implementation and Managed Support.
Why pronix.ai
What you'll be part of.
Outcomes over output
We measure work in containment, CSAT, cost-per-contact and revenue.
Senior by default
Small, senior teams close to the customer — no throw-it-over-the-wall handoffs.
Partner-certified
Certifications across Amazon Connect, Genesys, NICE, Salesforce, Google, IBM & Microsoft.
Global delivery
24×7 follow-the-sun coverage from US, India and LATAM hubs.
Open roles
Current openings across US & India.
Filter by region. Expand any role to read responsibilities and requirements, then apply by email.
Showing 16 of 16 roles
- Enterprise Account Executive — AI & CXRemote (US)United StatesAISales & Pre-Sales
Own a named-account territory selling Agentic AI, Conversational AI and CX modernization to Fortune 1000 buyers.
Responsibilities- Build and close a $3–5M+ annual pipeline across enterprise CX and AI programs.
- Orchestrate multi-threaded deals with VP Customer Care, CIO, Chief Data Officer and procurement.
- Partner with Amazon Connect, Genesys, NICE, Salesforce and Google Cloud field teams on co-sell motions.
Requirements- 7+ years of enterprise services / SaaS sales; 3+ years in CCaaS, CX or AI services.
- Track record of closing $500K–$5M multi-year engagements with QoQ pipeline discipline.
- Strong command of value selling, MEDDPICC and executive-level communication.
- Solutions Consultant — Kore.ai Agent Platform & Enterprise Conversational AIRemote (US)United StatesAISales & Pre-Sales
Lead Kore.ai-focused sales engineering for Agent Platform, SmartAssist and AgentAssist opportunities with enterprise buyers.
Responsibilities- Architect Kore.ai Agent Platform, SmartAssist and AgentAssist solutions during pre-sales and pilot design.
- Run discovery, demos and POCs that map Kore.ai capabilities to CX, ROI and governance outcomes.
- Partner with sales, delivery and Kore.ai field teams to shape SOWs, implementation scope and success criteria.
Requirements- 4+ years in pre-sales or solutions consulting for enterprise CX / Conversational AI platforms.
- Hands-on experience with Kore.ai XO Platform, Agent Platform (Artemis), SmartAssist or AgentAssist.
- Strong executive communication, demo craft and comfort in multi-stakeholder deals.
- Pre-Sales Architect — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaSRemote (US)United StatesCCaaSSales & Pre-Sales
Lead CCaaS pre-sales architecture across Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
Responsibilities- Design contact-center architectures and migration roadmaps on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 CC.
- Run discovery, demos and RFP responses that map CCaaS capabilities to CX, cost and operational outcomes.
- Partner with Amazon, Genesys, NICE, Five9 and Microsoft field teams on joint sales motions and partner-led POCs.
Requirements- 5+ years in pre-sales, solutions architecture or consulting for enterprise CCaaS platforms.
- Hands-on with at least two of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Strong executive communication, discovery skills and comfort owning technical win in enterprise deals.
- Principal AI Architect — Enterprise AI PlatformsRemote (US)United StatesAIImplementation
Lead architecture across Azure AI, AWS Bedrock, Google Vertex AI and OpenAI/Anthropic for Fortune 500 AI programs.
Responsibilities- Own reference architectures for Agentic AI, RAG, LLMOps, evaluation and guardrails.
- Lead technical discovery, solution design and delivery governance across multi-workstream programs.
- Mentor senior engineers; represent Pronix in customer steering committees and partner councils.
Requirements- 10+ years engineering; 3+ years designing production GenAI / LLM systems at enterprise scale.
- Deep hands-on with at least two of: Azure AI Foundry, Bedrock, Vertex AI, OpenAI, Anthropic.
- Experience with security, PII handling, model risk and enterprise data governance.
- CCaaS Implementation Lead — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaSDallas / RemoteUnited StatesCCaaSImplementation
Deliver enterprise CCaaS implementations across Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
Responsibilities- Lead end-to-end CCaaS delivery — discovery, design, build, migration, QA and go-live — on Amazon Connect, Genesys, NICE, Five9 or Dynamics 365 CC.
- Own telephony, routing, IVR, agent desktop, CRM integrations and observability for Fortune 1000 contact centers.
- Manage partner and customer stakeholders, risk registers and change control across multi-site rollouts.
Requirements- 7+ years enterprise contact-center implementation; 3+ years as a technical/ delivery lead.
- Deep hands-on with two or more of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Proven track record delivering large-scale CCaaS migrations with SLA, security and compliance requirements.
- Forward Deployed Engineer (FDE) — Salesforce Agentforce & Enterprise AIRemote (US)United StatesAIImplementation
Embed with enterprise customers to deliver Agentic AI and CX solutions, with deep focus on Salesforce Agentforce agents, Einstein and Service Cloud integrations.
Responsibilities- Co-locate with customer teams to design, prototype and ship Agentforce agents, prompts, actions and guardrails in production Salesforce environments.
- Build retrieval-augmented generation (RAG), agent orchestration and CRM-integrated workflows across Salesforce Service Cloud, Sales Cloud and Data Cloud.
- Translate business outcomes into working AI capabilities, run enablement workshops and hand off sustainable runbooks to customer teams.
Requirements- 5+ years in enterprise consulting, forward-deployed engineering or AI implementation roles.
- Hands-on with Salesforce Agentforce, Einstein AI, Prompt Builder, Flows, Apex and Data Cloud integrations.
- Strong grasp of LLM behavior, agent evaluation, security and enterprise CRM data governance.
- Enterprise Sales Manager — AI & CXHyderabad, IndiaIndiaAISales & Pre-Sales
Drive new logo and expansion revenue for our enterprise AI and Agentic AI practice with enterprise buyers.
Responsibilities- Qualify inbound and outbound demand; run discovery with enterprise CX, IT and data leaders.
- Lead demos, technical deep-dives and RFP responses with partner ecosystem support.
- Partner with account executives and delivery to convert opportunities into signed SOWs.
Requirements- 4+ years in enterprise sales, pre-sales or solutions consulting for CX / AI software or services.
- Hands-on with Azure AI, AWS Bedrock, Google Vertex AI, OpenAI or Anthropic.
- Strong executive communication, discovery skills and comfort in multi-stakeholder deals.
- Partner Sales Manager — AI/CX/CCaaS EcosystemHyderabad, IndiaIndiaCCaaSSales & Pre-Sales
Drive new logo and expansion revenue for our contact center (CCaaS) practice with enterprise buyers.
Responsibilities- Qualify inbound and outbound demand; run discovery with enterprise CX, IT and data leaders.
- Lead demos, technical deep-dives and RFP responses with partner ecosystem support.
- Partner with account executives and delivery to convert opportunities into signed SOWs.
Requirements- 4+ years in enterprise sales, pre-sales or solutions consulting for CX / AI software or services.
- Hands-on with Amazon Connect, Genesys Cloud, NICE CXone or Google CCAI.
- Strong executive communication, discovery skills and comfort in multi-stakeholder deals.
- Pre-Sales Solution Architect — Enterprise AIHyderabad, IndiaIndiaAISales & Pre-Sales
Drive new logo and expansion revenue for our enterprise AI and Agentic AI practice with enterprise buyers.
Responsibilities- Qualify inbound and outbound demand; run discovery with enterprise CX, IT and data leaders.
- Lead demos, technical deep-dives and RFP responses with partner ecosystem support.
- Partner with account executives and delivery to convert opportunities into signed SOWs.
Requirements- 4+ years in enterprise sales, pre-sales or solutions consulting for CX / AI software or services.
- Hands-on with Azure AI, AWS Bedrock, Google Vertex AI, OpenAI or Anthropic.
- Strong executive communication, discovery skills and comfort in multi-stakeholder deals.
- Pre-Sales Consultant — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaSHyderabad, IndiaIndiaCCaaSSales & Pre-Sales
Support CCaaS pre-sales and solution design for Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center opportunities.
Responsibilities- Develop solution proposals, SOWs and effort estimates for CCaaS implementations and migrations.
- Run demos, proof-of-concepts and RFP responses across Amazon Connect, Genesys, NICE, Five9 and Dynamics 365 CC.
- Collaborate with US sales, delivery and partner teams to shape winning, delivery-ready deals.
Requirements- 3+ years in pre-sales, solutions consulting or implementation for enterprise CCaaS / CX platforms.
- Hands-on exposure to at least one of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Strong communication, stakeholder management and comfort working across US and India time zones.
- AI Solution Architect — Kore.ai Agent Platform & Enterprise Conversational AIHyderabad, IndiaIndiaAIImplementation
Own solution architecture and delivery for Kore.ai Agent Platform (Artemis) implementations across voice, digital and agent-assist use cases.
Responsibilities- Design Kore.ai Agent Platform architectures covering agents, tools, memory, orchestration, guardrails and retrieval.
- Lead migration from XO V1/V2 to Agent Platform and greenfield Artemis builds for enterprise customers.
- Define integration patterns for CCaaS, CRM, knowledge bases and observability stacks on Kore.ai.
Requirements- 6+ years enterprise architecture; 2+ years delivering Kore.ai XO Platform or Agent Platform solutions.
- Deep knowledge of Kore.ai Agent Platform, SmartAssist, AgentAssist, Search AI and XO migration patterns.
- Strong grasp of contact-center integrations, LLM guardrails, security and enterprise data governance.
- Enterprise AI Implementation Engineer — Salesforce Agentforce, Agentic AI & LLMsHyderabad, IndiaIndiaAIImplementation
Design and deliver production-grade Agentic AI, LLM and RAG solutions for global enterprises, with deep expertise in Salesforce Agentforce implementations.
Responsibilities- Build Salesforce Agentforce agents, actions, prompts and guardrails integrated with Service Cloud, Sales Cloud and Data Cloud.
- Implement agent orchestration, retrieval pipelines, evaluation frameworks and RAG across CRM and enterprise data estates.
- Own CI/CD, security controls, cost tuning and knowledge transfer to customer run teams.
Requirements- 5+ years enterprise engineering; 3+ years delivering AI/ML or GenAI systems in production.
- Hands-on with Salesforce Agentforce, Einstein AI, Prompt Builder, Flows, Apex and at least one major cloud AI platform.
- Strong grasp of security, PII handling, model risk and enterprise data governance.
- CX/CCaaS Solution Engineer — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaSHyderabad, IndiaIndiaCCaaSImplementation
Implement and optimize enterprise contact-center solutions on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
Responsibilities- Configure routing, IVR, agent desktop, telephony and CRM integrations across Amazon Connect, Genesys, NICE, Five9 and Dynamics 365 CC.
- Execute contact-center migrations, upgrades and health checks with strong QA, security and documentation discipline.
- Partner with US delivery leads and customer run teams to ensure stable, high-performance production operations.
Requirements- 4+ years implementing enterprise CCaaS / contact-center solutions.
- Hands-on with at least one of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Solid grasp of contact-center telephony, APIs, identity, observability and incident management.
- Forward Deployed Engineer (FDE) — AI & AutomationHyderabad, IndiaIndiaAIImplementation
Design, build and deliver production-grade enterprise AI and Agentic AI solutions for Fortune 1000 customers.
Responsibilities- Design solutions and lead hands-on implementation from discovery through go-live.
- Own integrations across CRM, data platforms and enterprise identity systems.
- Establish CI/CD, observability, security controls and knowledge transfer to run teams.
Requirements- 5+ years engineering / consulting in enterprise systems; delivered at least two production programs.
- Hands-on with Azure AI, AWS Bedrock, Google Vertex AI, OpenAI or Anthropic.
- Solid grasp of security, identity, data governance and CI/CD in regulated environments.
- Prompt Engineer — Conversational AI & RAGHyderabad, IndiaIndiaAIImplementation
Design, build and deliver production-grade enterprise AI and Agentic AI solutions for Fortune 1000 customers.
Responsibilities- Design solutions and lead hands-on implementation from discovery through go-live.
- Own integrations across CRM, data platforms and enterprise identity systems.
- Establish CI/CD, observability, security controls and knowledge transfer to run teams.
Requirements- 5+ years engineering / consulting in enterprise systems; delivered at least two production programs.
- Hands-on with Azure AI, AWS Bedrock, Google Vertex AI, OpenAI or Anthropic.
- Solid grasp of security, identity, data governance and CI/CD in regulated environments.
- CCaaS Support Lead — L3 EscalationsHyderabad, IndiaIndiaCCaaSManaged Support
Keep enterprise contact center (CCaaS) platforms healthy in production with 24×7 delivery excellence.
Responsibilities- Own incident, problem and change management with SLA-backed response and resolution.
- Monitor health, performance and cost; drive proactive tuning and reliability improvements.
- Partner with customer stakeholders and platform vendors on RCA and continuous improvement.
Requirements- 3+ years supporting enterprise SaaS / cloud platforms in production, ideally under SLA.
- Hands-on with Amazon Connect, Genesys Cloud, NICE CXone or Google CCAI.
- Strong incident management, scripting (Python or Node.js) and observability tooling.
Don't see your role?
We're always interested in senior AI, CX and CCaaS talent. Send us your CV.
About Pronix
An AI-first business of Pronix Inc.
Learn more about our leadership, partner ecosystem and delivery footprint before you apply.