Amazon Connect Engineer
Build and ship enterprise Amazon Connect deployments from Pronix's Hyderabad delivery hub — contact flows, routing, integrations and the AWS AI layer — as part of offshore teams supporting global programs.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Build contact flows, routing, agent desktop configurations and Lambda/CRM integrations on Amazon Connect as part of the Hyderabad delivery hub.
- Implement Amazon Lex bots, Contact Lens analytics and Amazon Q in Connect / Bedrock agent assist within Connect deployments.
- Support migrations from legacy IVR/ACD and other CCaaS platforms, executing build, data, telephony and integration tasks ahead of US cutover windows.
- Contribute to testing, go-live runbooks, observability and post-go-live optimization in a follow-the-sun model with US teams.
Skills & experience
- 4+ years in contact-center or cloud engineering, with 2+ years hands-on Amazon Connect.
- Working knowledge of contact flows, Lambda, IAM, Kinesis and telephony concepts; Python or Node.js integration experience.
- Bachelor's degree in engineering or equivalent experience; AWS exposure preferred.
- Comfort working in an offshore delivery model with overlap into US time zones.
Expected outcomes
- Deliver build work that passes QA and client UAT with minimal rework.
- Complete migration tasks ahead of cutover windows so go-lives stay on schedule.
- Grow toward senior engineer or architect capability within the Hyderabad hub.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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