Contact center AI, agentic AI and automation — implemented, run and staffed.

The capability map

One view of everything you can hire Pronix.ai to deliver. Each row links to the practice page with full scope, outcomes and buyer answers.

Platform detail lives on the platforms hub, delivery approach on how we work, and outcome-level proof in the case studies.

Common questions from enterprise buyers

What does Pronix.ai do?

Pronix.ai is a specialized AI & CX Systems Integrator. We advise, implement and run Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation — including AI for Employee Experience — from strategy and pilots to production outcomes.

How does an engagement start?

Most programmes begin with a short diagnostic: a working session on your top use case, a written hypothesis and a reference architecture on your stack. That converts into a pilot with defined success criteria, then production scale and managed run.

How is the work priced?

Four ways, each tied to scope: a fixed-price assessment (typically 2–4 weeks), a fixed-scope build quoted once acceptance criteria are agreed (typically 8–16 weeks), a monthly managed-run service tier billed per platform or workload, and staff augmentation billed monthly per person by role and seniority.

Which platforms do you implement?

Kore.ai as reseller and strategic implementation partner, plus Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Salesforce Agentforce, Microsoft Azure AI and Copilot Studio, Google CCAI and Dialogflow CX, AWS Bedrock and Anthropic Claude.

How long until something is live?

A first production release typically lands 8–16 weeks after kickoff, depending on data readiness, the integration surface and governance requirements. Fixed-price assessments run in 2–4 weeks, not quarters.

Where does Pronix.ai deliver?

From our Plainsboro, New Jersey headquarters, our Hyderabad global delivery center and regional hubs in London and Dubai — onshore, overlapping-hours and offshore blends, with regulated-industry controls for healthcare, insurance, financial services, retail and BPO clients.

Do you run what you build?

Yes. The team that builds the solution also runs it under one SLA — monitoring, evaluation and drift management, platform upgrades and continuous optimisation.

What determines the price of an engagement?

Price follows scope: a fixed-price assessment covers discovery and roadmap, a fixed-scope build is quoted once acceptance criteria are agreed, an ongoing managed-run subscription is billed monthly per platform or workload, and staff augmentation is billed on a monthly per-person rate.

What managed support SLA and coverage hours apply after go-live?

Business-hours support in your primary time zone is standard, with follow-the-sun 24×7 coverage available for production contact-center and agentic workloads, a named escalation contact, and monthly service reviews with your delivery lead.

How are specialists engaged, and where are they based?

Individual specialists and pods are billed on a monthly per-person rate with a standard 2–4 week notice period for adding or rotating staff, delivered from our Plainsboro, New Jersey headquarters, our Hyderabad global delivery center, and regional hubs in London and Dubai.

How is a Pronix.ai engagement governed?

Every engagement has a named executive sponsor on each side, a documented change-control process, and a cadence of weekly delivery stand-ups plus monthly or quarterly business reviews tied to the outcomes agreed at kickoff.

Updated September 2026