NewNew: The enterprise guide to Agentic AI — 24 min read.

Read →
pronix.ai — Enterprise AI, CX & Contact Center Solutions
Book
Illustrative, anonymized engagements · Results vary by scope
Price on request

Every agent is scoped to your integration surface, data readiness and compliance posture, so we send a written estimate rather than publish a band that would not apply to you.

Delivered on your platforms

We are a systems integrator, not a software vendor. Agents run on the platforms you already own — and the code, prompts and evaluation sets are yours.

Governed from day one

Approval gates, escalation paths, evaluation harnesses and an audit trail ship with the agent, not after the first incident.

Browse the catalog

Filter by agent family, autonomy, industry and platform.

The same vocabulary as our use case library: Assistive agents draft and recommend, Supervised agents act behind approval gates, Autonomous agents complete work end to end within policy.

24 of 24 agents

Customer-Facing AI AgentsAutonomous

Service Resolution Agent

Resolves tier-1 customer service demand end to end across voice and digital.

Acts in. CRM · CCaaS · Order/policy system of record · Knowledge base

Agent workflow
  1. Intake
  2. Act in CRM
  3. Update CCaaS
  4. Escalate exceptions
  5. Measured
35–60% of in-scope contacts resolved without a live agent
Works with
Amazon ConnectGenesys CloudKore.ai
Agent spec, systems and pricing →
Customer-Facing AI AgentsAutonomous

Patient Access Agent

Books, reschedules and confirms appointments directly in the EHR.

Acts in. EHR scheduling · Patient identity · CCaaS · Referral queue

Agent workflow
  1. Intake
  2. Act in EHR scheduling
  3. Update Patient identity
  4. Escalate exceptions
  5. Measured
50–75% of scheduling demand handled without staff
Works with
Amazon ConnectAmazon LexKore.ai
Agent spec, systems and pricing →
Customer-Facing AI AgentsAutonomous

Claims Status Agent

Explains claim status, EOB detail and denial reasons to members in channel.

Acts in. Claims platform · Member portal · Plan documents · CRM

Agent workflow
  1. Intake
  2. Act in Claims platform
  3. Update Member portal
  4. Escalate exceptions
  5. Measured
35–55% of claims-status demand resolved in channel
Works with
Genesys CloudKore.aiAzure OpenAI
Agent spec, systems and pricing →
Customer-Facing AI AgentsAutonomous

Order & Returns Agent

Tracks, amends, cancels, reships and refunds within policy limits.

Acts in. OMS · Commerce platform · Payments · Carrier tracking

Agent workflow
  1. Intake
  2. Act in OMS
  3. Update Commerce platform
  4. Escalate exceptions
  5. Measured
45–65% of order and returns contacts fully automated
Works with
Salesforce AgentforceAmazon LexAmazon Connect
Agent spec, systems and pricing →
Customer-Facing AI AgentsSupervised

Collections Outreach Agent

Runs compliant early-stage collections conversations and sets up arrangements.

Acts in. Collections platform · Billing / AR · Payments · CRM

Agent workflow
  1. Intake
  2. Act in Collections platform
  3. Approval gate
  4. Update Billing / AR
  5. Measured
10–25% higher cure rate in early-stage arrears
Works with
NICE CXoneAmazon ConnectAzure OpenAI
Agent spec, systems and pricing →
Customer-Facing AI AgentsSupervised

Retention & Save Agent

Detects churn risk and runs the save conversation within approved offer limits.

Acts in. CRM · Billing / subscription · Offer catalogue · Interaction analytics

Agent workflow
  1. Intake
  2. Act in CRM
  3. Approval gate
  4. Update Billing / subscription
  5. Measured
8–20% higher save rate against a hold-out control
Works with
Salesforce AgentforceGenesys CloudAzure OpenAI
Agent spec, systems and pricing →
Employee-Facing AI AgentsSupervised

IT Service Desk Agent

Resolves tier-1 IT requests and incidents directly in ITSM and identity systems.

Acts in. ITSM · Identity provider · Endpoint management · Knowledge base

Agent workflow
  1. Intake
  2. Act in ITSM
  3. Approval gate
  4. Update Identity provider
  5. Measured
40–65% of tier-1 IT tickets resolved without an engineer
Works with
Microsoft Dynamics 365Copilot StudioAzure OpenAI
Agent spec, systems and pricing →
Employee-Facing AI AgentsSupervised

HR Policy & Benefits Agent

Answers policy and benefits questions and completes HRIS transactions.

Acts in. HRIS · Benefits administration · Policy library · Case management

Agent workflow
  1. Intake
  2. Act in HRIS
  3. Approval gate
  4. Update Benefits administration
  5. Measured
45–70% of HR queries answered without raising a case
Works with
Copilot StudioKore.aiAzure OpenAI
Agent spec, systems and pricing →
Employee-Facing AI AgentsSupervised

Joiner–Mover–Leaver Agent

Orchestrates onboarding, role change and offboarding across HRIS, ITSM and identity.

Acts in. HRIS · Identity provider · ITSM · Asset management · Payroll

Agent workflow
  1. Intake
  2. Act in HRIS
  3. Approval gate
  4. Update Identity provider
  5. Measured
95%+ day-one readiness with evidenced access revocation
Works with
Copilot StudioMicrosoft Dynamics 365Azure OpenAI
Agent spec, systems and pricing →
Employee-Facing AI AgentsSupervised

Workplace Request Agent

Handles facilities, travel, expense and workplace service requests to completion.

Acts in. Facilities / workplace system · Travel & expense · ITSM · Procurement

Agent workflow
  1. Intake
  2. Act in Facilities / workplace system
  3. Approval gate
  4. Update Travel & expense
  5. Measured
40–60% of workplace requests completed on first contact
Works with
Copilot StudioKore.aiMicrosoft Dynamics 365
Agent spec, systems and pricing →
Employee-Facing AI AgentsAssistive

Manager Workflow Agent

Prepares approvals, reporting and people workflows for front-line managers.

Acts in. HRIS · Workforce management · Performance system · BI / reporting

Agent workflow
  1. Intake
  2. Draft in HRIS
  3. Human sends
  4. Measured
3–7 manager hours returned per week
Works with
Copilot StudioMicrosoft Dynamics 365Azure OpenAI
Agent spec, systems and pricing →
Employee-Facing AI AgentsAssistive

Sales Enablement Agent

Prepares briefings, responses and deal artefacts from CRM and content.

Acts in. CRM · Content and collateral library · Pricing / quote system · Meeting notes

Agent workflow
  1. Intake
  2. Draft in CRM
  3. Human sends
  4. Measured
4–8 selling hours returned per seller each week
Works with
Salesforce AgentforceAzure OpenAIMicrosoft Dynamics 365
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Claims Triage Agent

Performs first-pass claim review, coding and routing with mandatory human review.

Acts in. Claims platform · Policy admin · Clinical / medical policy · Document repository

Agent workflow
  1. Intake
  2. Act in Claims platform
  3. Approval gate
  4. Update Policy admin
  5. Measured
40–65% faster claim triage with mandatory human review
Works with
Azure OpenAIAWS BedrockKore.ai
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Document Intake & Verification Agent

Classifies, extracts, verifies and files inbound documents into the system of record.

Acts in. Document repository · Core origination / policy system · KYC & verification services · Workflow

Agent workflow
  1. Intake
  2. Act in Document repository
  3. Approval gate
  4. Update Core origination / policy system
  5. Measured
55–80% straight-through processing on clean cases
Works with
AWS BedrockAzure OpenAIMicrosoft Dynamics 365
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Invoice & AP Agent

Matches, codes and routes invoices and expenses against policy.

Acts in. ERP / AP · Procurement · Expense system · Vendor master

Agent workflow
  1. Intake
  2. Act in ERP / AP
  3. Approval gate
  4. Update Procurement
  5. Measured
50–75% of invoices processed touchlessly
Works with
Microsoft Dynamics 365Azure OpenAIAWS Bedrock
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Order Exception Agent

Detects, diagnoses and resolves order, fulfilment and supply exceptions.

Acts in. OMS · WMS / fulfilment · Carrier systems · ERP inventory

Agent workflow
  1. Intake
  2. Act in OMS
  3. Approval gate
  4. Update WMS / fulfilment
  5. Measured
50–70% of exceptions resolved before the customer contacts you
Works with
Salesforce AgentforceAWS BedrockMicrosoft Dynamics 365
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Procurement Intake Agent

Turns a purchase request into a compliant, routed, sourcing-ready package.

Acts in. Procurement / S2P platform · Vendor master · Contract repository · ERP

Agent workflow
  1. Intake
  2. Act in Procurement / S2P platform
  3. Approval gate
  4. Update Vendor master
  5. Measured
70–90% of purchase requests complete on first submission
Works with
Copilot StudioMicrosoft Dynamics 365Azure OpenAI
Agent spec, systems and pricing →
Process & Operations AI AgentsSupervised

Back-Office Quality Agent

Checks every transaction for accuracy and compliance instead of a 2% sample.

Acts in. Workflow / case system · Core processing platform · QA and coaching tools

Agent workflow
  1. Intake
  2. Act in Workflow / case system
  3. Approval gate
  4. Update Core processing platform
  5. Measured
100% QA coverage instead of a 2–5% sample
Works with
AWS BedrockAzure OpenAINICE CXone
Agent spec, systems and pricing →
AI Agent FoundationsAssistive

Enterprise Knowledge Agent

Answers questions from your own content with citations and permission awareness.

Acts in. Document repositories · Intranet / wiki · Ticketing history · Data catalogue

Agent workflow
  1. Intake
  2. Draft in Document repositories
  3. Human sends
  4. Measured
90–96% graded answer accuracy with citations on every answer
Works with
Azure OpenAIAWS BedrockCopilot Studio
Agent spec, systems and pricing →
AI Agent FoundationsSupervised

Agent Evaluation & QA

Scores every AI interaction and blocks regressions before they reach production.

Acts in. Agent runtime · CI/CD · Interaction analytics · QA tooling

Agent workflow
  1. Intake
  2. Act in Agent runtime
  3. Approval gate
  4. Update CI/CD
  5. Measured
100% of interactions scored, with regressions blocked in CI
Works with
Azure OpenAIAWS BedrockNICE CXone
Agent spec, systems and pricing →
Enterprise Agentic AISupervised

Agent Orchestration Layer

Routes work between agents, tools and people with one policy and one trace.

Acts in. Agent runtimes · Tool / API registry · Workflow engine · Identity provider

Agent workflow
  1. Intake
  2. Act in Agent runtimes
  3. Approval gate
  4. Update Tool / API registry
  5. Measured
40–60% faster to ship each additional agent
Works with
AWS BedrockAzure OpenAISalesforce Agentforce
Agent spec, systems and pricing →
AI Agent FoundationsSupervised

AI FinOps Agent

Controls model spend with routing, caching and per-workload budgets.

Acts in. Model gateway · Billing / cost data · Agent runtimes · Observability

Agent workflow
  1. Intake
  2. Act in Model gateway
  3. Approval gate
  4. Update Billing / cost data
  5. Measured
40–70% lower cost per AI interaction at constant quality
Works with
Azure OpenAIAWS BedrockGoogle CCAI
Agent spec, systems and pricing →
AI Agent FoundationsSupervised

Agent Governance & Audit

Keeps an inventory, evidence trail and control set for every agent in production.

Acts in. Agent registry · GRC platform · Observability · Identity provider

Agent workflow
  1. Intake
  2. Act in Agent registry
  3. Approval gate
  4. Update GRC platform
  5. Measured
100% agent inventory with audit evidence in hours, not weeks
Works with
Azure OpenAIAWS BedrockMicrosoft Dynamics 365
Agent spec, systems and pricing →
Enterprise Agentic AIAssistive

Migration & Cutover Agent

De-risks a CCaaS or platform cutover with automated discovery, testing and parity checks.

Acts in. Legacy contact platform · Target CCaaS · Routing configuration · Test tooling

Agent workflow
  1. Intake
  2. Draft in Legacy contact platform
  3. Human sends
  4. Measured
90%+ of legacy routing discovered and parity-tested before cutover
Works with
Amazon ConnectGenesys CloudNICE CXone
Agent spec, systems and pricing →
Not on the list?

We scope agents to the process, not to a catalog entry.

Tell us the workflow, the systems it touches and the decision that has to stay with a human. We will come back with a scope, a measurement plan and a written estimate.

Book a strategy sessionBrowse the use case library →