Certified platform expertise, with the client proof behind it.
Pronix.ai is a specialized AI & CX systems integrator with certified practitioners across 17 enterprise platforms. Every platform below lists what our certifications cover, what certified pods deliver, and a client program with the outcome the client reported.
- 17
- Certified platforms
- 3
- Practice areas: CCaaS & CX, conversational & agentic AI, enterprise AI and cloud
- 13
- Published client case studies behind these certifications
CCaaS & CX platforms
Certified delivery pods and certified individual talent across 5 platforms in this group.
Amazon Connect
- Implementation engineers
- Solution architects
- Flow & routing specialists
Greenfield builds, Avaya and Cisco migrations, Contact Lens, Amazon Q in Connect, Lex bots and 24×7 managed run pods.
Amazon Connect implementation & talent →Case study · 90-day cutover
90-day cutover from legacy IVR to Amazon Connect at a national retailer
National specialty retailer, 2,400 agents
Read the case study →
Genesys Cloud CX
- Implementation engineers
- Solution architects
- Integration specialists
PureConnect, Avaya and on-prem PBX migrations, Agent Copilot, AI Experience, journey design and managed operations.
Genesys Cloud CX implementation & talent →Case study · One-quarter modernization
GxP-safe medical information contact center for a global life-sciences company, modernized in one quarter
Global life-sciences company
Read the case study →
NICE CXone
- Implementation engineers
- WFO specialists
- Solution architects
ACD, WFO and AI consolidation on CXone Mpower, Enlighten Copilot and Autopilot rollouts, and quality automation.
NICE CXone implementation & talent →Case study · 1,200 seats live
Agent assist across 1,200 BPO seats
Global BPO, 1,200 seats across three programs
Read the case study →
Five9
- Implementation engineers
- IVA designers
- Integration specialists
Blended inbound and outbound on Intelligent CX, Agent Assist, IVA Studio, Genius AI and estate migrations.
Five9 implementation & talent →Case study · Zero outage cutover
92 dialog flows migrated with zero client-facing outage at an investment management firm
Investment management firm, $180B AUM
Read the case study →
Google CCAI
- Implementation engineers
- Conversation designers
- Solution architects
CCAI Platform builds, Cisco UCCE/UCCX/PCCE retirement, Agent Assist, AI Assistant and Agent Copilot configuration.
Google CCAI implementation & talent →Delivery reference
Live CCAI programs are covered under NDA — reference calls available on request.
Conversational & agentic AI
Certified delivery pods and certified individual talent across 5 platforms in this group.
Kore.ai
- Certified developers
- Certified architects
- Platform administrators
Agent Platform builds, XO V1 to V2 migration, AI for X packs, SmartAssist, AgentAssist, Search AI grounding and managed run.
Kore.ai implementation & talent →Case study · 38% containment
38% call containment in 90 days for a regional healthcare provider
Regional healthcare provider, 42 clinics
Read the case study →
Dialogflow CX
- Conversation designers
- Implementation engineers
- Integration specialists
Flow and playbook design, generative fallback, webhook and CRM integration, and multilingual voice deployments.
Dialogflow CX implementation & talent →Delivery reference
Dialogflow CX work runs inside client Google Cloud projects — reference calls available on request.
Salesforce Agentforce
- Implementation engineers
- Solution architects
- Data Cloud specialists
Agentforce topics and actions, Data Cloud grounding, Service Cloud integration, guardrails and human-in-the-loop review.
Salesforce Agentforce implementation & talent →Case study · 46% deflection
46% member-services deflection for a Medicare Advantage payer
Regional Medicare Advantage payer, 1.2M members
Read the case study →
Microsoft Copilot Studio
- Implementation engineers
- Solution architects
- Power Platform specialists
Copilot agents over SharePoint, Dataverse and ServiceNow, Teams deployment, connectors and enterprise governance.
Microsoft Copilot Studio implementation & talent →Case study · 71% self-service
71% self-service on NDAs and vendor reviews for enterprise legal intake
Fortune 500 enterprise, 62,000 employees
Read the case study →- Microsoft Power Platform
Microsoft Power Platform
- Power Platform developers
- Solution architects
- Dataverse specialists
Power Automate workflow automation, Dataverse data models, Power Apps front ends and managed environments with ALM.
Microsoft Power Platform implementation & talent →Delivery reference
Power Platform automation runs inside client tenants — reference calls available on request.
Enterprise AI, cloud & models
Certified delivery pods and certified individual talent across 7 platforms in this group.
Microsoft Azure AI
- AI engineers
- Solution architects
- MLOps specialists
Azure AI Foundry deployments, Azure OpenAI workloads, RAG on Azure AI Search, evaluation harnesses and cost governance.
Microsoft Azure AI implementation & talent →Case study · -41% LLM spend
Cutting LLM spend 41% at a Fortune 100 insurer
Fortune 100 insurer, 40+ AI workloads
Read the case study →
AWS Bedrock
- AI engineers
- Solution architects
- Platform engineers
Bedrock model routing, agents and knowledge bases, guardrails, prompt caching and cheap-first cascades under FinOps control.
AWS Bedrock implementation & talent →Case study · +18% right-party contact
18% lift in right-party contact for a global BPO with agentic outbound collections
Global BPO, 40,000 seats across 11 countries
Read the case study →
OpenAI
- AI engineers
- Prompt & evaluation specialists
- Solution architects
Enterprise deployments and Azure OpenAI workloads, structured outputs, evaluation harnesses and safety review.
OpenAI implementation & talent →Case study · 72 minutes / clinician / day
72 minutes returned per clinician per day at an academic medical center
Academic medical center, 2,400 clinicians
Read the case study →
Anthropic Claude
- AI engineers
- Prompt & evaluation specialists
- Solution architects
Claude workloads on Bedrock and direct enterprise access, long-context document workflows, tool use and HITL guardrails.
Anthropic Claude implementation & talent →Case study · -62% cycle time
Cutting claim-triage cycle time by 62% at a top-5 US health insurer
Top-5 US health insurer
Read the case study →
Google Cloud
- Cloud engineers
- Data & AI architects
- Integration specialists
Google Cloud data and AI foundations, BigQuery pipelines, conversational commerce builds and secure landing zones.
Google Cloud implementation & talent →Case study · $47M incremental revenue
$47M incremental online order revenue at a grocery retailer
National US grocery retailer, 2,300 stores
Read the case study →- Google Gemini Enterprise
Google Gemini Enterprise
- AI engineers
- Solution architects
- Data specialists
Gemini Enterprise rollouts, grounding on enterprise data, agent building and workspace-wide governance.
Google Gemini Enterprise implementation & talent →Delivery reference
Gemini Enterprise programs are in flight under NDA — reference calls available on request.
Salesforce
- Implementation engineers
- Solution architects
- Integration specialists
Service Cloud, Health Cloud and Financial Services Cloud builds, Data Cloud integration and agentic process automation.
Salesforce implementation & talent →Case study · 9-day decision
9-day loan decision at a regional bank with agentic origination for small business
Regional US bank, $48B in assets
Read the case study →
Need certified people on your platform this quarter?
Tell us the platform and the outcome. We map certified engineers, architects and administrators to your program — as a delivery pod or as named talent inside your team.