- How long does a first Kore.ai deployment take?
- A scoped first release on Kore.ai typically reaches production in 6 to 12 weeks: two to three weeks of discovery and design, a pilot on one live flow or use case, then a governed rollout. Timelines depend on how many systems of record must be integrated and how long your security and change reviews take, both of which we plan for in week one.
- How is a Kore.ai engagement scoped and priced?
- We fix scope, milestones and price in a written proposal after a short discovery call — a fixed-fee assessment or design sprint, milestone-based implementation, and a monthly managed-run fee against an SLA once you are live. No open-ended time and materials.
- Can we use your Kore.ai specialists to extend our own team?
- Yes. Alongside full delivery, Pronix places Kore.ai architects, engineers and administrators as individual specialists, contract-to-hire or a managed pod with a named delivery lead — three vetted profiles within 48 hours. See the Talent Hub at pronix.ai/resources/talent-hub.
- What is AI for X?
- Kore.ai's library of pre-built vertical agents — BankAssist, HealthAssist, RetailAssist, ITAssist, HRAssist, SearchAssist and more — that cover 60–80% of common intents out of the box and are tuned and integrated to your systems.
- How is Agent Platform (Artemis) different from the XO Platform?
- The Agent Platform is LLM-native and agentic. It replaces XO's dialog-first model with agents, tools, memory, orchestration and unified evals and governance — supporting use cases XO cannot deliver cleanly.
- Do we have to migrate off XO V1/V2?
- Not immediately. We run migrations in waves prioritized by business value and complexity, with side-by-side or canary cutover so nothing breaks. Some estates keep XO for stable bots while new work goes to Artemis.
- Can you run AI for X, migration and Artemis in parallel?
- Yes — that is the typical program. AI for X delivers early ROI, migration modernizes the legacy estate, and Artemis implementation covers greenfield agentic use cases. All three share integrations, governance and operations.
- How long does each pillar take?
- AI for X launches in 4–8 weeks per agent. XO → Agent Platform migration is typically phased over 3–6 months. A greenfield Artemis implementation runs 8–16 weeks depending on scope and integrations.
- What certifications do your engineers hold?
- Kore.ai-certified developers, architects and admins across XO Platform, Agent Platform (Artemis), AI for X packs, SmartAssist and AgentAssist.
- Which CCaaS platforms do you integrate with?
- Genesys Cloud CX, NICE CXone, Amazon Connect, Five9, Google CCAI, Microsoft Dynamics 365 CCaaS and Twilio Flex — via native connectors, SIPREC or streaming APIs.
- Do you provide managed services after go-live?
- Yes. Post-launch NLU tuning, prompt and eval maintenance, new use-case rollout and 24×7 operations across AI for X, migrated bots and Artemis agents under a single SLA.
- How does Kore.ai compare to Dialogflow CX or Salesforce Agentforce?
- Kore.ai is the strongest fit for enterprises that need one agentic platform across voice and digital channels spanning multiple CCaaS and CRM systems. Dialogflow CX suits teams standardized on Google Cloud, and Agentforce suits Salesforce-native estates; many enterprises run Kore.ai alongside one of the others with clear ownership by domain.
- What does managed support cover after go-live, and what are the SLA hours?
- Managed run covers NLU and prompt tuning, integration monitoring, new intent rollout, incident response and monthly reporting against a written SLA. Business-hours coverage in your time zone is standard, with follow-the-sun 24x7 coverage available for production contact-center and agentic workloads.
- How are Kore.ai talent rates structured, and where is delivery based?
- Specialists are billed on a monthly rate per role rather than a fixed placement fee, with a notice period defined in the statement of work rather than an open-ended commitment. Delivery is led from our Plainsboro, New Jersey headquarters, staffed from our Hyderabad global delivery center, with London and Dubai coverage for EMEA and Middle East clients.
