Ship Kore.ai virtual agents in 90 days. Fixed price.
Kore.ai-certified pods deploy Agent Platform virtual agents, SmartAssist voice AI and AgentAssist real-time coaching on your existing CCaaS — with orchestration, guardrails and an ROI model, live in 90 days.
- 90 days — Fixed-price pilot to production
- Use-case scoping & orchestration
- Build wave
- Launch & measurement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Kore.ai Agent Platform
- SmartAssist
- AgentAssist
- Search AI
- Amazon Connect
- Genesys Cloud
A working pilot in 90 days — not a 40-page slide deck.
We shortlist 2–3 high-ROI intents with your business — then design the target bot orchestration, LLM + traditional NLU mix and human-handoff patterns.
Bot flows, LLM prompts, Search AI grounding and CCaaS connectors built and tested in Agent Platform — promoted through environments with change control.
Contained production launch, agent shadowing, containment / CSAT dashboards and an ROI model wired to your CCaaS KPIs.
“We launched voice + chat virtual agents on Kore.ai in 10 weeks and contained 34% of tier-1 calls without hurting CSAT.”
The delivery artifacts you get, named up front.
Every Kore.ai engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Kore.ai reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, use-case scoping, 2–3 Agent Platform virtual agents (voice + digital) with orchestration and guardrails, CCaaS integration, production launch and 30 days of hypercare.
- Which CCaaS platforms do you integrate with?
- Amazon Connect, Genesys Cloud, NICE CXone, Five9, Google CCAI and Twilio Flex — via native connectors, SIPREC or streaming APIs.
- How do you handle LLM guardrails and hallucination?
- Every bot ships with Kore.ai Guardrails, Search AI grounding on your knowledge, PII masking and a topic-scope firewall — tuned with your risk team pre-launch.
- Can we start with AgentAssist only?
- Yes. AgentAssist as a first wave is a common lower-risk entry — real-time coaching and auto-summary with no customer-facing bot changes.
- How does this fit with existing chatbot investments?
- We map handoff between Kore.ai, existing IVR / bots and human agents — bots migrate in supervised waves so you never rip and replace.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →