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Kore.ai · Implementation

Ship Kore.ai virtual agents in 90 days. Fixed price.

Kore.ai-certified pods deploy Agent Platform virtual agents, SmartAssist voice AI and AgentAssist real-time coaching on your existing CCaaS — with orchestration, guardrails and an ROI model, live in 90 days.

90 days
Fixed-price pilot to production
Any CCaaS
Amazon Connect, Genesys, NICE, Five9, Google CCAI
Elite
Kore.ai Certified Partner delivery
Role-specific
Why teams book Implementation with Pronix
  • 90 days — Fixed-price pilot to production
  • Use-case scoping & orchestration
  • Build wave
  • Launch & measurement
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • Kore.ai Agent Platform
  • SmartAssist
  • AgentAssist
  • Search AI
  • Amazon Connect
  • Genesys Cloud
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Use-case scoping & orchestration

We shortlist 2–3 high-ROI intents with your business — then design the target bot orchestration, LLM + traditional NLU mix and human-handoff patterns.

02
Build wave

Bot flows, LLM prompts, Search AI grounding and CCaaS connectors built and tested in Agent Platform — promoted through environments with change control.

03
Launch & measurement

Contained production launch, agent shadowing, containment / CSAT dashboards and an ROI model wired to your CCaaS KPIs.

Proof

We launched voice + chat virtual agents on Kore.ai in 10 weeks and contained 34% of tier-1 calls without hurting CSAT.

Director Digital CX — Telco
34% containment · CSAT flat · 90-day payback
FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?
Discovery, use-case scoping, 2–3 Agent Platform virtual agents (voice + digital) with orchestration and guardrails, CCaaS integration, production launch and 30 days of hypercare.
Which CCaaS platforms do you integrate with?
Amazon Connect, Genesys Cloud, NICE CXone, Five9, Google CCAI and Twilio Flex — via native connectors, SIPREC or streaming APIs.
How do you handle LLM guardrails and hallucination?
Every bot ships with Kore.ai Guardrails, Search AI grounding on your knowledge, PII masking and a topic-scope firewall — tuned with your risk team pre-launch.
Can we start with AgentAssist only?
Yes. AgentAssist as a first wave is a common lower-risk entry — real-time coaching and auto-summary with no customer-facing bot changes.
How does this fit with existing chatbot investments?
We map handoff between Kore.ai, existing IVR / bots and human agents — bots migrate in supervised waves so you never rip and replace.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session
Book a 30-min working session