Certified CX, contact center and AI talent
Three vetted profiles in 48 hours. Search roles, skills and platforms.
23 of 23 roles
Forward Deployed Engineers
Palantir-style FDEs embedded with your product, data and CX squads — ship agentic AI, LLM apps and enterprise integrations in weeks.
Get 3 profiles →Enterprise AI Architects
Reference architects who design production-grade AI stacks across Azure, AWS Bedrock, Vertex AI and CCaaS — model routing, guardrails, data topology and cost controls, mapped to your target operating model.
Get 3 profiles →AI Product Managers (CX)
PMs who own agentic CX roadmaps — outcome KPIs, guardrail policies, prompt/versioning strategy and quarterly release trains across IVA, agent assist and autonomous agents.
Get 3 profiles →Solution Architects — AI Business Automation
Solution architects who map business processes to agentic automation — workflow discovery, ROI modeling, integration blueprints and governance for AI-powered operations across CX, finance, HR and supply chain.
Get 3 profiles →Agentic AI Engineers for Contact Centers
LangGraph, multi-agent orchestration, tool-use, RAG, evals and guardrails — engineers who have shipped autonomous CX agents to production.
Get 3 profiles →LLMOps / AI Platform Engineers
The make-it-safe-in-prod role — evals, offline/online benchmarks, guardrails, observability (LangSmith, Arize, Langfuse), model routing, prompt versioning and inference cost controls.
Get 3 profiles →Conversation Designers & CxD Leads
Dialog architects who own prompt hierarchies, tone systems, disambiguation and escalation flows for IVAs, voice bots and agent-assist — production credits on Kore.ai, Dialogflow CX, watsonx and Genesys.
Get 3 profiles →Prompt Engineers
Prompt specialists who design, test and version production prompt libraries — chain-of-thought, tool-use, JSON-mode, refusal handling and A/B testing for agentic and assistant experiences.
Get 3 profiles →Voice AI Engineers
Real-time voice agent specialists — sub-800ms latency budgets, TTS/STT tuning (Deepgram, ElevenLabs, Azure Speech), barge-in, endpointing, SIPREC and PSTN edge integration.
Get 3 profiles →Full Stack AI Engineers
End-to-end AI application builders — React/Next.js frontends, Python/Node backends, vector DBs, RAG pipelines, agent APIs and cloud deployment — shipping complete AI products, not just models.
Get 3 profiles →Contact Center AI Specialists
Agent assist, IVA, voice AI, Copilot and generative QA engineers with production credits on Genesys, NICE, Amazon Connect, Five9 and Kore.ai.
Get 3 profiles →CDP / Customer Data Engineers
Unified profile and consent engineers on Segment, mParticle, Salesforce Data Cloud and Adobe RT-CDP — identity resolution, event schemas and activation into CCaaS, agent assist and RAG pipelines.
Get 3 profiles →CX Business Solutions Architects & Analysts
BSAs and CX analysts for journey mapping, requirements, RFP scoring, KPI design and adoption — bridging CX strategy and CCaaS delivery.
Get 3 profiles →Contact Center Transformation Architects & Engineers
Platform-agnostic architects and engineers for current-state assessment, target design, CCaaS migration and AI modernization.
Get 3 profiles →Call Center Transformation Architects
Voice architects who retire Avaya, Cisco UCCE, Genesys PureConnect and on-prem PBX onto modern cloud CCaaS — SIP, SBC and PSTN experts.
Get 3 profiles →CX / CCaaS Program Managers
Enterprise program managers who own multi-workstream CCaaS programs across Genesys, NICE, Amazon Connect, Five9 and Salesforce — with executive steering and benefits realization.
Get 3 profiles →Contact Center Program Managers
Operations PMs who run WFM, QM, training, coaching, BPO governance and continuous improvement across in-house and outsourced sites.
Get 3 profiles →Kore.ai Agent Platform Talent
Kore.ai-certified Agent Platform architects, bot developers, conversation designers and SmartAssist/AgentAssist engineers on demand.
Get 3 profiles →Salesforce Agentforce & Service Cloud Talent
Salesforce-certified Agentforce architects, Service Cloud developers, Data Cloud engineers and admins — vetted and cleared to bill.
Get 3 profiles →Amazon Connect Engineers & Architects
AWS-certified Amazon Connect architects, contact-flow developers, Lex and Q in Connect engineers.
Get 3 profiles →Genesys Cloud CX Talent on Demand
Genesys-certified architects, Architect-flow developers, integration engineers and admins.
Get 3 profiles →NICE CXone Architects & Engineers
NICE-certified CXone architects, Studio developers, WFO engineers and Enlighten AI specialists.
Get 3 profiles →Fractional CCaaS Administrators
SLA-backed fractional admins for Genesys Cloud, NICE CXone, Five9, Amazon Connect and Google CCAI — from 10 hours a week.
Book coverage →Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
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