Hire certified CCaaS, CX and AI talent by platform and role
Pronix.ai is a specialized talent and staff augmentation partner for enterprise AI and contact center programs — certified engineers, solution architects, conversation designers, program managers and admins across Kore.ai, Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Salesforce Agentforce, Microsoft and Google Cloud. Three vetted profiles in 48 hours.
23 of 23 roles
Forward Deployed Engineers
Palantir-style FDEs embedded with your product, data and CX squads — ship agentic AI, LLM apps and enterprise integrations in weeks.
Get 3 profiles →Enterprise AI Architects
Reference architects who design production-grade AI stacks across Azure, AWS Bedrock, Gemini Enterprise and CCaaS — model routing, guardrails, data topology and cost controls, mapped to your target operating model.
Get 3 profiles →AI Product Managers (CX)
PMs who own agentic CX roadmaps — outcome KPIs, guardrail policies, prompt/versioning strategy and quarterly release trains across IVA, agent assist and autonomous agents.
Get 3 profiles →Solution Architects — AI Business Automation
Solution architects who map business processes to agentic automation — workflow discovery, ROI modeling, integration blueprints and governance for AI-powered operations across CX, finance, HR and supply chain.
Get 3 profiles →Agentic AI Engineers for Contact Centers
LangGraph, multi-agent orchestration, tool-use, RAG, evals and guardrails — engineers who have shipped autonomous CX agents to production.
Get 3 profiles →LLMOps / AI Platform Engineers
The make-it-safe-in-prod role — evals, offline/online benchmarks, guardrails, observability (LangSmith, Arize, Langfuse), model routing, prompt versioning and inference cost controls.
Get 3 profiles →Conversation Designers & CxD Leads
Dialog architects who own prompt hierarchies, tone systems, disambiguation and escalation flows for IVAs, voice bots and agent-assist — production credits on Kore.ai, Dialogflow CX, watsonx and Genesys.
Get 3 profiles →Prompt Engineers
Prompt specialists who design, test and version production prompt libraries — chain-of-thought, tool-use, JSON-mode, refusal handling and A/B testing for agentic and assistant experiences.
Get 3 profiles →Voice AI Engineers
Real-time voice agent specialists — sub-800ms latency budgets, TTS/STT tuning (Deepgram, ElevenLabs, Azure Speech), barge-in, endpointing, SIPREC and PSTN edge integration.
Get 3 profiles →Full Stack AI Engineers
End-to-end AI application builders — React/Next.js frontends, Python/Node backends, vector DBs, RAG pipelines, agent APIs and cloud deployment — shipping complete AI products, not just models.
Get 3 profiles →Contact Center AI Specialists
Agent assist, IVA, voice AI, Copilot and generative QA engineers with production credits on Genesys, NICE, Amazon Connect, Five9 and Kore.ai.
Get 3 profiles →CDP / Customer Data Engineers
Unified profile and consent engineers on Segment, mParticle, Salesforce Data Cloud and Adobe RT-CDP — identity resolution, event schemas and activation into CCaaS, agent assist and RAG pipelines.
Get 3 profiles →CX Business Solutions Architects & Analysts
BSAs and CX analysts for journey mapping, requirements, RFP scoring, KPI design and adoption — bridging CX strategy and CCaaS delivery.
Get 3 profiles →Contact Center Transformation Architects & Engineers
Platform-agnostic architects and engineers for current-state assessment, target design, CCaaS migration and AI modernization.
Get 3 profiles →Call Center Transformation Architects
Voice architects who retire Avaya, Cisco UCCE, Genesys PureConnect and on-prem PBX onto modern cloud CCaaS — SIP, SBC and PSTN experts.
Get 3 profiles →CX / CCaaS Program Managers
Enterprise program managers who own multi-workstream CCaaS programs across Genesys, NICE, Amazon Connect, Five9 and Salesforce — with executive steering and benefits realization.
Get 3 profiles →Contact Center Program Managers
Operations PMs who run WFM, QM, training, coaching, BPO governance and continuous improvement across in-house and outsourced sites.
Get 3 profiles →Kore.ai Agent Platform Talent
Kore.ai-certified Agent Platform architects, bot developers, conversation designers and SmartAssist/AgentAssist engineers on demand.
Get 3 profiles →Salesforce Agentforce & Service Cloud Talent
Salesforce-certified Agentforce architects, Service Cloud developers, Data Cloud engineers and admins — vetted and cleared to bill.
Get 3 profiles →Amazon Connect Engineers & Architects
AWS-certified Amazon Connect architects, contact-flow developers, Lex and Q in Connect engineers.
Get 3 profiles →Genesys Cloud CX Talent on Demand
Genesys-certified architects, Architect-flow developers, integration engineers and admins.
Get 3 profiles →NICE CXone Architects & Engineers
NICE-certified CXone architects, Studio developers, WFO engineers and Enlighten AI specialists.
Get 3 profiles →Fractional CCaaS Administrators
SLA-backed fractional admins for Genesys Cloud, NICE CXone, Five9, Amazon Connect and Google CCAI — from 10 hours a week.
Book coverage →Platform-specific hiring pages.
Certification detail, role mix, engagement models, rates and notice periods for each platform — plus the implementation services behind the talent.
- Hire Amazon Connect engineers & architectsAWS-certified architects, Lex and Contact Lens engineers, admins.
- Hire Genesys Cloud CX developers & architectsArchitect-flow developers, AppFoundry integrators, AI Experience engineers.
- Hire NICE CXone developers & architectsStudio developers, Enlighten AI and WFM/QM specialists, admins.
- Hire Kore.ai bot developers & conversation designersCertified Agent Platform architects, bot developers, integrators.
- Hire Salesforce Agentforce developers & architectsAgentforce architects, Service Cloud developers, Data Cloud engineers.
- Hire fractional CCaaS administratorsGenesys, NICE CXone, Five9, Amazon Connect and Google CCAI admins.
- Hire CX solution architects & business analystsJourney mapping, requirements, KPI design, platform selection.
- Hire contact center transformation architectsTarget-state design, CCaaS migration and AI modernization pods.
Reach the talent team directly.
Share the platform, role and start date — three vetted profiles in 48 hours.
- Headquarters — US666 Plainsboro Rd, Suite# 1361Plainsboro, NJ 08536, USA
- Global Delivery CenterGachibowli, HyderabadTelangana, India - 500 032
- Satellite officesDubai, UAELondon, UK
Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- DownloadsBrochure & capabilities deck
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
Need a scoped pod for a specific outcome?
Tell us the platform, milestones and go-live date — we shortlist three vetted profiles in 48 hours and stand up a managed pod in two weeks.