Enterprise AI and CX in production — with the metrics attached.
Every case study on this page shipped. Filter by industry to find the ones that match your program.
Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
Cutting claim-triage cycle time by 62% at a top-5 US health insurer
A top-5 US health insurer was drowning in claim-triage backlog during open enrollment. pronix.ai designed and shipped an agentic triage workflow that took cycle time from 11 minutes to under 4, tripled throughput, and stayed inside healthcare and CMS auditability guardrails throughout.
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
Agent assist across 1,200 BPO seats — a co-sell success
A global BPO wanted to introduce agent assist across three of their largest client programs without disturbing the existing SLA structure. pronix.ai delivered the platform, the change program and the client co-sell motion — 22% AHT reduction, 14% QA lift, and a repeatable playbook the BPO now sells into their own book.
Cutting LLM spend 41% at a Fortune 100 insurer
A Fortune 100 insurer had 40+ AI workloads across Azure and Bedrock with no unified cost view, no routing controls and a spend curve that was going to cross eight figures inside 18 months. pronix.ai stood up an LLM FinOps program that cut spend 41% with no measurable quality regression.
41% self-service containment for a national retailer — order status and returns on conversational AI
A national retailer wanted to contain repetitive order-status and returns calls without hurting the high-touch loyalty experience. pronix.ai deployed Kore.ai Agent Platform on voice and chat over Genesys Cloud with Salesforce Commerce integration — 41% containment and CSAT up half a point.
46% member-services deflection for a Medicare Advantage payer — CMS-safe agentic AI
A regional Medicare Advantage payer was buckling under AEP call volume for benefits, PCP changes, ID cards and prior-auth status. pronix.ai deployed Salesforce Agentforce on Health Cloud with Amazon Connect voice and CMS-safe guardrails — 46% deflection and CSAT flat through AEP.
71% self-service on NDAs and vendor reviews — enterprise legal intake with copilot workflows
A Fortune 500 legal team was drowning in NDA, vendor review and privacy DSAR intake tickets. pronix.ai deployed Microsoft Copilot Studio in Teams with SharePoint-grounded playbooks and ServiceNow Legal case creation — 71% of requests handled without a lawyer touching them.
18% lift in right-party contact for a global BPO — agentic outbound collections
A global BPO's largest collections program was missing quota because right-party contact rates had collapsed. pronix.ai deployed a compliance-first agentic outbound stack — smarter dial strategy, natural voice AI for verification, and evidence-grade audit trails — lifting RPC 18% and promise-to-pay 27% inside TCPA and Reg F.
9-day loan decision at a regional bank — agentic origination for small business
A regional bank was losing small business loans to fintechs because their decision cycle ran 21 days. pronix.ai deployed an agentic origination workflow with fair-lending guardrails and underwriter-in-the-loop — decisions in 9 days, 2.6x underwriter throughput and zero fair-lending findings.
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We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.