CX business architects & analysts, on demand.
Business solutions architects and analysts who own customer journey mapping, requirements, KPI design, vendor selection and change management — bridging CX strategy and CCaaS delivery. Three profiles in 48 hours.
- 48 hrs — 3 vetted profiles delivered
- Discovery & journey design
- Requirements & selection
- KPI, adoption & change
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Journey mapping
- Requirements
- RFP scoring
- KPI design
- Change management
- Adoption
A working pilot in 90 days — not a 40-page slide deck.
Journey architects, voice-of-customer analysts and CX researchers who map current pain, quantify opportunity and prioritize AI + CCaaS use cases.
Business solutions architects and senior analysts who own functional requirements, non-functional constraints, RFP scoring and vendor selection.
KPI architects and change-management leads who build the metric tree, adoption plan, training and executive dashboards for launch.
“Their BSA rebuilt our CX requirements and RFP scoring in 3 weeks — we cut the shortlist from 7 vendors to 2 and locked selection a month early.”
Questions buyers ask us first.
- Are these traditional business analysts or CX-specialized?
- CX-specialized. Every BSA and analyst on the bench has shipped CCaaS or Agentforce programs — no generic BAs learning CX on your dime.
- Contract, contract-to-hire or managed pod?
- All three. Individual contractors, staff-augmentation pods, or fully managed BSA + analyst + change-lead pods with shared SLA.
- How do they translate CX outcomes into system requirements?
- Every BSA runs journey mapping, capability modelling and gap analysis, then produces implementation-ready backlogs your CCaaS, CRM and AI teams can execute against.
- Which CX and CCaaS stacks do they work across?
- Genesys Cloud CX, NICE CXone, Amazon Connect, Google CCAI Platform, Salesforce Service Cloud and Kore.ai Agent Platform — with journey and analytics blueprints preloaded.
- Can BSAs run vendor selection end-to-end?
- Yes — from requirements and RFP through demo scoring, reference calls, TCO modeling and executive recommendation.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →