An AI intelligence layer across every channel.
Deflection, agent assist, QA and analytics — as an overlay on your existing Amazon Connect, Genesys, NICE or Five9 stack.
- 25-40% — AHT reduction
- AI assessment
- Intelligence layer
- Outcomes program
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Genesys Cloud
- NICE CXone
- Five9
- Google CCAI
- Salesforce Agentforce
A working pilot in 90 days — not a 40-page slide deck.
Two-week review of your CCaaS, top intents, IVR containment and QA workflows — with a ranked roadmap.
Deflection agents, real-time agent assist, auto-summary and 100% QA — deployed on your existing CCaaS.
Weekly steering, evals against baseline, and a value case tied to AHT, CSAT and cost-per-contact.
Questions buyers ask us first.
- What does the engagement cost and how is it scoped?
- Scope, duration and price are fixed in a short written proposal after a 45-minute discovery call — no open-ended time and materials. Diagnostics and assessments are fixed-fee; pilots and production programmes are milestone-based, with the managed run priced per month against an SLA.
- Who from Pronix actually delivers the work?
- A named delivery lead plus a small pod of certified platform engineers, solution architects and, where relevant, conversation designers and data engineers. The same pod carries the work from design through production, and you can extend it with additional certified talent from our bench.
- How does this work with our existing platforms and partners?
- Pronix delivers on your current CCaaS, CRM and cloud estate — Genesys Cloud, NICE CXone, Five9, Amazon Connect, Kore.ai, Salesforce, Microsoft and Google — and works alongside incumbent system integrators rather than requiring a platform change.
- Do we have to migrate CCaaS?
- No. The intelligence layer sits on top of your current platform.
- What use cases are typical first?
- IVR containment, real-time agent assist, auto-summary and 100% QA.
- How long does the assessment take?
- Two weeks, with a working session and a ranked 90-day roadmap.
- How do you ground the models?
- RAG over your knowledge base and policies, with citations and eval loops.
- What about compliance?
- PII redaction, PCI-safe flows, HIPAA-ready deployment patterns and full transcript audit.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Request a Contact Center AI Assessment →Go deeper on the platforms, services and talent behind this work.
- CX & contact center AI
Voice AI, agent assist, knowledge AI and analytics delivery.
- Contact center AI ROI calculators
Model containment, deflection and cost-to-serve before you commit.
- Platforms we deliver on
Genesys, NICE, Five9, Amazon Connect, Kore.ai, Microsoft and Google.