Do we have to migrate CCaaS?

No. The intelligence layer sits on top of your current platform.

What use cases are typical first?

IVR containment, real-time agent assist, auto-summary and 100% QA.

How long does the assessment take?

Two weeks, with a working session and a ranked 90-day roadmap.

How do you ground the models?

RAG over your knowledge base and policies, with citations and eval loops.

What about compliance?

PII redaction, PCI-safe flows, HIPAA-ready deployment patterns and full transcript audit.

Contact Center · Intelligence Layer

An AI intelligence layer across every channel.

Deflection, agent assist, QA and analytics — as an overlay on your existing Amazon Connect, Genesys, NICE or Five9 stack.

25-40%

AHT reduction

35%+

Tier-1 deflection

100%

Interaction QA coverage

Agent assistreal-time coaching

00:14Customer intent: billing dispute

00:22Suggested article: refund policy §3

00:41Next-best-action: issue credit ≤ $75

01:03Sentiment shift: -0.4 → +0.2

AHT

−28%

CSAT

+11 pt

QA pass rate

94%

Role-specific

Why teams book Intelligence Layer with Pronix

25-40% — AHT reduction
AI assessment
Intelligence layer
Outcomes program

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Amazon Connect
Genesys Cloud
NICE CXone
Five9
Google CCAI
Salesforce Agentforce

What you get

A working pilot in 90 days — not a 40-page slide deck.

AI assessment

Two-week review of your CCaaS, top intents, IVR containment and QA workflows — with a ranked roadmap.

Intelligence layer

Deflection agents, real-time agent assist, auto-summary and 100% QA — deployed on your existing CCaaS.

Outcomes program

Weekly steering, evals against baseline, and a value case tied to AHT, CSAT and cost-per-contact.

Request a Contact Center AI Assessment →

FAQ

Questions buyers ask us first.

Do we have to migrate CCaaS?: No. The intelligence layer sits on top of your current platform.
What use cases are typical first?: IVR containment, real-time agent assist, auto-summary and 100% QA.
How long does the assessment take?: Two weeks, with a working session and a ranked 90-day roadmap.
How do you ground the models?: RAG over your knowledge base and policies, with citations and eval loops.
What about compliance?: PII redaction, PCI-safe flows, HIPAA-ready deployment patterns and full transcript audit.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Request a Contact Center AI Assessment →