NICE-certified CXone talent, on demand.
CXone Mpower solution architects, Studio developers, WFO engineers, Enlighten Copilot / Autopilot specialists and admins — NICE-certified and cleared to bill. Three profiles in 48 hours.
- 48 hrs — 3 vetted profiles delivered
- Business & program
- Architects & engineers
- Admins & ops
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- NICE CXone Mpower
- Studio
- Bot Builder
- Enlighten Copilot
- Enlighten Autopilot
- WFM / QM
A working pilot in 90 days — not a 40-page slide deck.
CX business analysts, CXone program managers and discovery leads who translate CX outcomes into Studio, routing and WFO designs.
NICE-certified CXone solution architects, Studio developers, Bot Builder engineers, integration developers and Enlighten AI specialists.
Fractional CXone admins, WFM/QM analysts, reporting engineers and Enlighten model tuners — contract, contract-to-hire or managed pod.
“Their CXone architect and two Studio developers were billing in a week — we shipped Enlighten Copilot in the second sprint.”
Questions buyers ask us first.
- How are rates structured?
- Hourly or monthly rates by role and seniority, quoted per engagement — fractional admins from 10 hours a week, individual contractors, or fully managed pods with a delivery lead. Managed pods typically land 30–45% below Big-4 fully-loaded contractor cost, and every SOW includes a replacement guarantee.
- What notice period applies?
- Engagements run on 30 days' written notice either way after an initial 90-day term. Replacements are provided at no additional onboarding cost if a profile is not performing.
- Where is your NICE CXone Developers & Architects talent based?
- Onshore in the United States (Plainsboro, NJ headquarters), plus nearshore and offshore delivery from our Hyderabad Global Delivery Center and teams in Dubai and London — so you can mix time zones, security requirements and cost profile.
- What NICE certifications do your engineers hold?
- CXone Certified Implementation Partner, Studio Developer, Bot Builder, WFM/QM specialist and Enlighten AI accreditations — verified before benching.
- Contract, contract-to-hire or managed pod?
- All three. Individual contractors, staff-augmentation pods, or fully managed 3–7 person pods with a delivery lead and shared SLA.
- Which NICE CXone certifications and specialisations do they hold?
- CXone Certified Implementation Partner credentials across ACD, Studio, WFM, Enlighten AI and CXone Mpower — verified before we bench them.
- How do they de-risk CXone migrations and cutovers?
- Wave-based cutovers with side-by-side KPI parity (AHT, abandonment, CSAT), a rollback plan signed off before go-live and 30-day hypercare on every wave.
- Can talent work in our CXone tenant?
- Yes — SSO-scoped access, VDI, background-checked US persons, security-cleared engineers and IP assignment on every SOW.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →Go deeper on the platforms, services and talent behind this work.
- NICE CXone platform services
Architecture, integration, migration and managed operations on NICE CXone.
- NICE CXone implementation
Full CXone implementation and migration delivery.
- Talent Hub
All certified CCaaS, CX and AI roles by platform.