Contact center transformation talent, on demand.
Platform-agnostic transformation architects and modernization engineers — current-state assessment, target-state design, CCaaS selection, migration and AI enablement. Three profiles in 48 hours.
- 48 hrs — 3 vetted profiles delivered
- Discovery & strategy
- Architects & engineers
- AI & automation leads
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Genesys Cloud
- NICE CXone
- Amazon Connect
- Five9
- Google CCAI
- Twilio Flex
A working pilot in 90 days — not a 40-page slide deck.
Transformation architects and business analysts who own current-state assessment, vendor scoring, business case and target-state reference architecture.
Cross-platform CCaaS solution architects, integration engineers, telephony/SIP specialists and data-migration engineers who ship production cutovers.
AI enablement architects who bolt agent assist, IVA and voice AI onto the target platform — with governance, guardrails and KPI wiring.
“Their transformation architect owned the vendor selection and the reference architecture — we cut a 9-month scoping phase to 6 weeks.”
Questions buyers ask us first.
- How are rates structured?
- Hourly or monthly rates by role and seniority, quoted per engagement — fractional admins from 10 hours a week, individual contractors, or fully managed pods with a delivery lead. Managed pods typically land 30–45% below Big-4 fully-loaded contractor cost, and every SOW includes a replacement guarantee.
- What notice period applies?
- Engagements run on 30 days' written notice either way after an initial 90-day term. Replacements are provided at no additional onboarding cost if a profile is not performing.
- Where is your Contact Center Transformation Architects talent based?
- Onshore in the United States (Plainsboro, NJ headquarters), plus nearshore and offshore delivery from our Hyderabad Global Delivery Center and teams in Dubai and London — so you can mix time zones, security requirements and cost profile.
- What certifications do your architects hold?
- Multi-vendor: Genesys Cloud Certified Professional, NICE CXone, Amazon Connect specialty, Five9 Advanced Admin, Google Cloud Certified — Professional Cloud Architect, TOGAF and PMP — verified before benching.
- Contract, contract-to-hire or managed pod?
- All three. Individual contractors, staff-augmentation pods, or fully managed 3–7 person pods with a delivery lead and shared SLA.
- Which CCaaS and AI stacks do they transform across?
- Genesys Cloud CX, NICE CXone, Amazon Connect, Google CCAI Platform, Kore.ai Agent Platform and Salesforce Service Cloud Voice — with reference architectures and cutover playbooks preloaded.
- How do you de-risk the migration or transformation wave?
- Every wave runs parallel to the incumbent for two weeks with side-by-side KPIs — AHT, containment, CSAT — and a rollback plan signed off before cutover.
- Can talent work across multiple CCaaS platforms in a single engagement?
- Yes. Most of our transformation engagements are multi-vendor — legacy Cisco/Avaya out, Genesys or Amazon Connect in, with a Kore.ai or Nuance AI layer.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →Go deeper on the platforms, services and talent behind this work.
- Implementation services
Target-state design, migration and AI modernization delivery.
- Platforms we deliver on
Every CCaaS, CX and AI platform Pronix implements and operates.
- Talent Hub
All certified CCaaS, CX and AI roles by platform.