Conversational AI-first contact center on Google Cloud.
Google CCAI Platform design, migration and Gemini-powered Agent Assist — with Dialogflow CX virtual agents, CCAI Insights and Vertex AI grounding wired into your CRM and knowledge base.
For AI-first CX leaders, Google's data + model stack is the differentiator.
Enterprises standardizing on Google Cloud want a CCaaS that natively taps Gemini, Vertex AI and BigQuery — not one that bolts AI on afterwards.
- Dialogflow CX virtual agentsEnterprise-grade conversational flows with generative fallback and multimodal support.
- Gemini-powered Agent AssistReal-time transcription, summarization and knowledge suggestions grounded in your content.
- CCAI Insights + BigQuery100% conversation analytics on the same warehouse your data team already runs.
Full-lifecycle Google CCAI Platform services.
CCAI Platform tenant, routing, digital channels, CRM integration and Google Cloud identity.
Generative and deterministic flows, playbooks, tool calling and Vertex AI grounding.
Real-time assist, transcript, summarization and next-best-action in the agent desktop.
100% call and chat analytics on BigQuery with custom topic and intent models.
RAG on your knowledge base with permission-aware retrieval and audit trails.
Platform, model and analytics operations under one SLA.
Need certified Google CCAI talent?
Deploy specialists who have delivered Google CCAI implementations across enterprise environments — from design and build through steady-state operations.
- Certified engineers
- Solution architects
- Conversation designers
- Delivery leads
A six-step model, from assessment to managed operations.
Every engagement follows the same rhythm — so business, IT and delivery stay aligned from opportunity to outcome.
Google Cloud estate and AI readiness.
Target CCAI architecture and data flows.
One BU on CCAI Platform in parallel.
Phased rollout with reporting parity.
BUs, regions, languages, channels.
Managed CCAI + Vertex AI operations.
Use cases already in production with enterprise clients.
Voice and digital self-service with generative fallback and CRM tool calling.
Live transcript, summarization and next-best-action grounded in your knowledge base.
100% conversation analytics with custom topic models and executive dashboards.
VPC-SC, CMEK and data residency configured for banking, healthcare and public sector.
Industries where this ships fastest
- Financial Services
- Healthcare Providers
- Insurance
- Health Payers
- BPO
Grounded on your data. Governed on day one.
Every platform we implement is only as good as the retrieval, connectors and controls behind it. These are the horizontal solutions we ship with every engagement.
Questions buyers ask us first.
- Can we migrate from a legacy CCaaS to Google CCAI Platform?
- Yes — we run phased migrations with parallel operations, keeping IVR, routing and reporting continuity through cutover.
- How does Google CCAI compare to Amazon Connect or Genesys?
- For enterprises standardized on Google Cloud, Vertex AI and BigQuery, CCAI is usually the fastest path to production AI; we help evaluate honestly when it isn't.
- Which LLMs power Agent Assist?
- Gemini models on Vertex AI, with grounding on your knowledge base and enterprise-grade governance and audit trails.
Book a working session with our google ccai platform team.
30 minutes. Your architecture, your data, your KPIs. You leave with a concrete pilot outline and a business case worth defending.