Migrate to Google CCAI Platform in 90 days. Fixed price.
Google Cloud-certified migration pods move you off legacy CCaaS or on-prem IVR — onto Google CCAI Platform with Dialogflow CX virtual agents, Gemini Agent Assist and CCAI Insights configured for your intents on day one.
- Call-flow + intent audit
- CCAI target design
- Salesforce + CRM mapping
- Dialogflow CX rebuild
- Wave-based agent cutover
- Gemini Agent Assist enabled
- CCAI Insights dashboards
- Model tuning on Vertex AI
- 30-day hypercare
- 90 days — Fixed-price pilot to production
- Discovery & migration blueprint
- Migration wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Google CCAI
- Dialogflow CX
- Vertex AI
- BigQuery
- Salesforce
- ServiceNow
A working pilot in 90 days — not a 40-page slide deck.
We audit your legacy IVR scripts, routing, integrations and reports — then design the target CCAI Platform tenant, Dialogflow CX flows and Google Cloud identity model.
Queues, flows, integrations and agents move in supervised waves with parallel run. Rollback on every wave — no big-bang cutovers.
Gemini Agent Assist for agents and supervisors, Dialogflow CX self-service, CCAI Insights and topic analytics configured for your intents — not generic demos.
“We migrated 750 agents to Google CCAI Platform in a single quarter — and turned on Gemini Agent Assist at go-live.”
The delivery artifacts you get, named up front.
Every Google CCAI engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Google CCAI reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, migration blueprint, one production wave of up to 250 agents, Dialogflow CX + Gemini Agent Assist enablement, and 30 days of hypercare. Additional waves are priced per wave.
- Which source platforms can you migrate from?
- Legacy IVR, on-prem CCaaS and other cloud contact centers are all common source platforms. We map scripts, IVR flows and routing to Dialogflow CX with automated tooling.
- How do we handle Google Cloud commitments and pricing?
- We work with your Google Cloud account team to right-size committed-use discounts, plan Gemini consumption and protect existing credits.
- How do you handle security and compliance?
- Google CCAI Platform supports enterprise security and PCI-DSS requirements. We configure CMEK, VPC-SC, data residency, PCI pause-and-resume and audit logging to your standard.
- Can we keep our existing WFM and QM?
- Yes — we integrate Calabrio, Verint, NICE WFM and Alvaria where you've already invested. We only recommend replacement with clear ROI.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →