Elastic, AWS-native contact center with AI on Bedrock.
Amazon Connect design, migration, AI implementation and managed operations — with native use of Amazon Q, Bedrock, Lex, Kinesis and Contact Lens.
Amazon Connect flexibility is a feature — and a design responsibility.
Contact flows, Lambda glue, Lex bots, Q assist and Bedrock all compose freely. That's power. Without an opinionated architecture, teams build a snowflake that's expensive to run.
- Architecture-firstFlow structure, Lambda patterns, data-lake integration and Q strategy need to be decided up front.
- AWS-native AI stackAmazon Q, Bedrock and Contact Lens are moving fast — the roadmap is a first-class input to the design.
- Cost engineeringPay-per-use is only a savings if flows, Lambdas and storage are engineered for cost.
End-to-end Amazon Connect services.
Flow design, routing, Lambda patterns, agent desktop and CRM CTI integration.
Migrations from Cisco, Avaya, Genesys, Five9 and legacy PBX with a phased rollout.
Real-time agent assist grounded in enterprise knowledge, deployed and tuned.
Voice AI, digital agents and back-office agents built on Bedrock with governance.
Speech analytics, sentiment, PII redaction and analytics pipelines on Kinesis + Redshift.
24x7 platform ops with cost, quality and AI evaluation baked in.
Need certified Amazon Connect talent?
Deploy specialists who have delivered Amazon Connect implementations across enterprise environments — from design and build through steady-state operations.
- Certified engineers
- Solution architects
- Conversation designers
- Delivery leads
A six-step model, from assessment to managed operations.
Every engagement follows the same rhythm — so business, IT and delivery stay aligned from opportunity to outcome.
AWS estate, flows, cost, AI opportunity.
Reference architecture and Q/Bedrock plan.
One flow, one Bedrock use case, live.
Full rollout with integration and analytics.
Queues, regions, languages, use cases.
Managed Amazon Connect operations.
Use cases already in production with enterprise clients.
Voice agents on Bedrock with in-flow authentication and DynamoDB-backed transactional workflows.
Grounded agent assist across product, policy and playbook knowledge with citations.
Consolidation from Avaya or Cisco to Amazon Connect with phased migration and parallel operations.
Automated quality management on 100% of interactions with executive dashboards.
Industries where this ships fastest
- Healthcare Providers
- Health Payers
- Retail & Ecommerce
- BPO
- Insurance
- Financial Services
Grounded on your data. Governed on day one.
Every platform we implement is only as good as the retrieval, connectors and controls behind it. These are the horizontal solutions we ship with every engagement.
Questions buyers ask us first.
- Do we need to be all-in on AWS?
- No — Amazon Connect works well in mixed-cloud environments; we integrate with Salesforce, Dynamics, ServiceNow and other clouds routinely.
- How do you keep costs predictable?
- Cost engineering at design time: flow patterns, Lambda architecture, storage tiers and Bedrock model choice — with monthly FinOps reviews in managed ops.
- How mature is Amazon Q for Connect for enterprise use?
- Very — with the right knowledge design, governance and evaluation, it's production-ready today for large enterprise agent populations.
Book a working session with our amazon connect team.
30 minutes. Your architecture, your data, your KPIs. You leave with a concrete pilot outline and a business case worth defending.