What does 'fixed price' actually include?

Discovery, IaC blueprint, one production wave of up to 250 agents, Contact Lens + Q in Connect enablement, and 30 days of hypercare. Additional waves are priced per wave.

What happens to our CRM integrations?

We rebuild them natively on Amazon Connect using AWS Lambda, Amazon Connect Tasks and streaming APIs — with parity to your current agent experience.

Do you support Salesforce Service Cloud on top of Connect?

Yes. We deploy the Amazon Connect CTI adapter for Salesforce and can layer Agentforce or Einstein where it adds value.

How do you handle security and compliance?

Amazon Connect supports enterprise security and PCI-DSS requirements. We configure encryption, retention, redaction and audit logging to your standard.

Can we keep our existing WFM and QM?

Yes. Connect integrates with Verint, NICE WFM, Calabrio and native AWS partners. We only recommend replacement when there's a clear ROI.

Amazon Connect · Migration

Migrate to Amazon Connect in 90 days. Fixed price.

AWS-certified migration pods move you off legacy CCaaS onto Amazon Connect — with Contact Lens, Q in Connect and Lex configured for your intents on day one.

90 days

Fixed-price pilot to production

30-50%

Typical TCO reduction vs legacy CCaaS

AWS

Advanced Consulting Partner delivery

Migration → Amazon Connect3-wave delivery

Discover

Legacy flow + integration audit
Amazon Connect IaC blueprint
Contact Lens & Q in Connect scoping

Migrate

Terraform-based Connect instance
Wave-by-wave agent + queue cutover
Salesforce CTI + Lambda rebuilds

Stabilise

Contact Lens categories tuned
Q in Connect knowledge published
30-day hypercare + runbooks

from: Legacy on-prem / hybrid CCaaSto: Amazon Connect

Role-specific

Why teams book Migration with Pronix

90 days — Fixed-price pilot to production
Discovery & IaC blueprint
Migration wave
AI enablement

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Amazon Connect
Contact Lens
Q in Connect
Amazon Lex
AWS Advanced Tier
Salesforce

What you get

A working pilot in 90 days — not a 40-page slide deck.

Discovery & IaC blueprint

We audit your legacy flows, agents, integrations and reports — then codify the target Connect instance as Terraform in your AWS account.

Migration wave

Queues, flows, integrations and agents move in supervised waves. Zero-downtime cutover with rollback on every wave.

AI enablement

Contact Lens analytics, Q in Connect agent assist and Lex conversational IVR configured for your intents — not generic demos.

Book a 30-min working session →

Proof

“We migrated 1,200 agents off a legacy CCaaS in a single quarter — and picked up Contact Lens on the same budget.”

CIO — North American retail bank

1,200 seats migrated · TCO ↓ 38% · Zero cutover incidents

FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?: Discovery, IaC blueprint, one production wave of up to 250 agents, Contact Lens + Q in Connect enablement, and 30 days of hypercare. Additional waves are priced per wave.
What happens to our CRM integrations?: We rebuild them natively on Amazon Connect using AWS Lambda, Amazon Connect Tasks and streaming APIs — with parity to your current agent experience.
Do you support Salesforce Service Cloud on top of Connect?: Yes. We deploy the Amazon Connect CTI adapter for Salesforce and can layer Agentforce or Einstein where it adds value.
How do you handle security and compliance?: Amazon Connect supports enterprise security and PCI-DSS requirements. We configure encryption, retention, redaction and audit logging to your standard.
Can we keep our existing WFM and QM?: Yes. Connect integrates with Verint, NICE WFM, Calabrio and native AWS partners. We only recommend replacement when there's a clear ROI.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →