Migrate to Amazon Connect in 90 days. Fixed price.
AWS-certified migration pods move you off legacy CCaaS onto Amazon Connect — with Contact Lens, Q in Connect and Lex configured for your intents on day one.
- Legacy flow + integration audit
- Amazon Connect IaC blueprint
- Contact Lens & Q in Connect scoping
- Terraform-based Connect instance
- Wave-by-wave agent + queue cutover
- Salesforce CTI + Lambda rebuilds
- Contact Lens categories tuned
- Q in Connect knowledge published
- 30-day hypercare + runbooks
- 90 days — Fixed-price pilot to production
- Discovery & IaC blueprint
- Migration wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Contact Lens
- Q in Connect
- Amazon Lex
- AWS Advanced Partner
- AWS Generative AI Competency Partner
- Salesforce
A working pilot in 90 days — not a 40-page slide deck.
We audit your legacy flows, agents, integrations and reports — then codify the target Connect instance as Terraform in your AWS account.
Queues, flows, integrations and agents move in supervised waves. Zero-downtime cutover with rollback on every wave.
Contact Lens analytics, Q in Connect agent assist and Lex conversational IVR configured for your intents — not generic demos.
“We migrated 1,200 agents off a legacy CCaaS in a single quarter — and picked up Contact Lens on the same budget.”
The delivery artifacts you get, named up front.
Every Amazon Connect engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Amazon Connect reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, IaC blueprint, one production wave of up to 250 agents, Contact Lens + Q in Connect enablement, and 30 days of hypercare. Additional waves are priced per wave.
- What happens to our CRM integrations?
- We rebuild them natively on Amazon Connect using AWS Lambda, Amazon Connect Tasks and streaming APIs — with parity to your current agent experience.
- Do you support Salesforce Service Cloud on top of Connect?
- Yes. We deploy the Amazon Connect CTI adapter for Salesforce and can layer Agentforce or Einstein where it adds value.
- How do you handle security and compliance?
- Amazon Connect supports enterprise security and PCI-DSS requirements. We configure encryption, retention, redaction and audit logging to your standard.
- Can we keep our existing WFM and QM?
- Yes. Connect integrates with Verint, NICE WFM, Calabrio and native AWS partners. We only recommend replacement when there's a clear ROI.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →