Collections Outreach Agent

Runs compliant early-stage collections conversations and sets up arrangements. The agent runs outbound and inbound early-stage conversations, verifies the customer, explains the balance, and sets up a payment or arrangement within approved parameters. Every conversation follows the regulated script logic — disclosures, dispute handling and contact-frequency rules enforced by the platform rather than by memory. Hardship, dispute and vulnerability signals stop automation immediately and route to a trained human.

It works across Collections platform, Billing / AR, Payments, CRM. The named integration surface is Collections or AR platform; Payment processing; CRM and contact history; Dialer / CCaaS with compliance controls.

We deliver it on the platforms you already own — NICE CXone, Amazon Connect, Azure OpenAI. Pronix.ai is a systems integrator, not a software vendor, so the code, prompts and evaluation sets belong to you.

Supervised autonomy. Contact frequency, time-of-day and disclosure rules enforced in the platform. Arrangement terms bounded by approved parameters; anything outside goes to a collector for approval. Every action outside policy stops at a reviewer queue with the agent's reasoning, evidence and proposed change attached. Hardship, dispute, bereavement and vulnerability signals stop automation and escalate.

Approved conversation and disclosure standards from compliance. Payment and arrangement APIs. Segmented arrears data with contact permissions.

Runs under a dedicated service identity with least-privilege, per-tool scopes — never a shared admin account. Customer and employee data stays inside your tenancy and region; no training on your data by default. PII is redacted before it reaches a model, and prompts, responses and tool calls are retained under your retention policy. Every tool call, input, decision and system write is logged and replayable for audit and model-risk review.

Delivery runs in 4 phases. Weeks 1–3 · Scope: Compliance review of conversation design, segment selection, arrangement parameters agreed. Quarter 2+ · Scale & run: Additional segments and channels with monthly compliance and cure-rate reporting.

10–25% higher cure rate in early-stage arrears. Expected ranges from comparable production engagements: Early-stage accounts contacted on schedule 90%+; Cure rate in early-stage arrears 10–25% higher; Cost per contacted account 40–60% lower; Script and disclosure compliance 99%+ on reviewed contacts. Your baseline is agreed before build starts and reported on the same measures after go-live.

Production pilot: One arrears segment live with compliance-reviewed conversations and a measured cure-rate comparison. Scale and run: Multi-segment, multi-channel outreach with arrangement automation, run under compliance and recovery SLAs. Fixed-price pilot with milestone billing, then a retained pod with quarterly outcome reviews.

Price on request. Every agent is scoped to your integration surface, data readiness and compliance posture, so we send a written estimate after a 30-minute scoping call rather than publish a band that would not apply to you.