Careers — United States
CCaaS Implementation Lead — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS
Dallas / RemoteCCaaSImplementation
Deliver enterprise CCaaS implementations across Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
Responsibilities
- Lead end-to-end CCaaS delivery — discovery, design, build, migration, QA and go-live — on Amazon Connect, Genesys, NICE, Five9 or Dynamics 365 CC.
- Own telephony, routing, IVR, agent desktop, CRM integrations and observability for Fortune 1000 contact centers.
- Manage partner and customer stakeholders, risk registers and change control across multi-site rollouts.
Requirements
- 7+ years enterprise contact-center implementation; 3+ years as a technical/ delivery lead.
- Deep hands-on with two or more of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Proven track record delivering large-scale CCaaS migrations with SLA, security and compliance requirements.
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