CCaaS Implementation Lead — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS
Deliver enterprise CCaaS implementations across Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Responsibilities
- Lead end-to-end CCaaS delivery — discovery, design, build, migration, QA and go-live — on Amazon Connect, Genesys, NICE, Five9 or Dynamics 365 CC.
- Own telephony, routing, IVR, agent desktop, CRM integrations and observability for enterprise contact centers.
- Manage partner and customer stakeholders, risk registers and change control across multi-site rollouts.
Skills & experience
- 7+ years enterprise contact-center implementation; 3+ years as a technical/ delivery lead.
- Deep hands-on with two or more of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Proven track record delivering large-scale CCaaS migrations with SLA, security and compliance requirements.
Expected outcomes
- Deliver go-lives on schedule with zero-severity-one cutover incidents.
- Hand over stable, documented platforms that client run teams can operate independently.
- Build client confidence that converts implementations into managed-services and expansion work.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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