Amazon Connect Engineer
Build and ship enterprise Amazon Connect deployments for US clients — working US business hours, joining client cutover windows and supporting go-lives directly with customer teams.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Responsibilities
- Build contact flows, routing, agent desktop configurations and Lambda/CRM integrations on Amazon Connect.
- Implement Amazon Lex bots, Contact Lens analytics and Amazon Q in Connect / Bedrock agent assist within Connect deployments.
- Support migrations from legacy IVR/ACD and other CCaaS platforms, joining client cutover windows during US business hours.
- Contribute to testing, go-live runbooks, observability and post-go-live optimization alongside customer operations teams.
Skills & experience
- 4+ years in contact-center or cloud engineering, with 2+ years hands-on Amazon Connect.
- Working knowledge of contact flows, Lambda, IAM, Kinesis and telephony concepts; Python or Node.js integration experience.
- Bachelor's degree in engineering or equivalent experience; AWS exposure preferred.
- Availability for US-hours client collaboration, including scheduled evening cutover windows.
Expected outcomes
- Ship production-ready Connect configurations that pass client UAT with minimal rework.
- Execute clean cutovers with no unplanned downtime for client contact centers.
- Grow into a senior Connect engineer capable of leading workstreams within 12–18 months.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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