Amazon Connect Architect
Design authority for Amazon Connect delivery from Pronix's Hyderabad hub — owning solution design, migration architecture and technical quality across multiple concurrent Connect programs for global clients.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Own Amazon Connect solution design for the Hyderabad delivery hub: channels, contact flows, routing, telephony and CRM/workforce integrations across concurrent programs.
- Design the AI layer on AWS — Amazon Lex, Contact Lens, Amazon Q in Connect and Bedrock-based agent assist and voice AI.
- Define migration architecture and design standards for legacy IVR/ACD and CCaaS-to-Connect programs, reviewing designs from delivery engineers.
- Mentor Connect engineers in the hub and partner with US client-facing architects, pre-sales and AWS field teams.
Skills & experience
- 8+ years in enterprise contact-center engineering, with 4+ years hands-on Amazon Connect in production.
- Deep hands-on with Connect contact flows, Lambda integrations, telephony, Lex and Contact Lens; AWS certification (Solutions Architect or Connect specialty) preferred.
- Experience with Amazon Q in Connect or Bedrock-based agent assist and voice AI deployments.
- Proven experience leading offshore design authority for US or global clients, working across US and India time zones.
Expected outcomes
- Establish design standards that raise quality across all Hyderabad Connect deliveries.
- Mentor hub engineers into independently capable Connect designers.
- Deliver migration architectures that cut over without service disruption.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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