AI Solution Architect — Kore.ai Agent Platform & Enterprise Conversational AI
Own solution architecture and delivery for Kore.ai Agent Platform (Artemis) implementations across voice, digital and agent-assist use cases.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Design Kore.ai Agent Platform architectures covering agents, tools, memory, orchestration, guardrails and retrieval.
- Lead migration from XO V1/V2 to Agent Platform and greenfield Artemis builds for enterprise customers.
- Define integration patterns for CCaaS, CRM, knowledge bases and observability stacks on Kore.ai.
Skills & experience
- 6+ years enterprise architecture; 2+ years delivering Kore.ai XO Platform or Agent Platform solutions.
- Deep knowledge of Kore.ai Agent Platform, SmartAssist, AgentAssist, Search AI and XO migration patterns.
- Strong grasp of contact-center integrations, LLM guardrails, security and enterprise data governance.
Expected outcomes
- Deliver Kore.ai architectures that pass client and partner technical review on first submission.
- Complete XO-to-Agent-Platform migrations without service disruption.
- Build reusable Kore.ai design patterns that reduce build time on subsequent projects.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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