Prompt Engineer — AI & CX Solutions
Design, evaluate and govern production prompt systems for industry-specific CX agents, omnichannel conversations and backend generative AI agents that automate enterprise workflows and integrate with LLMs.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Design, test, version and optimize system prompts, tool instructions and conversation patterns for customer-facing AI agents across voice, chat, messaging, email and agent-assist channels.
- Translate industry use cases, customer journeys and operating policies into reusable prompt architectures for CX agents, including context management, escalation, safety and human handoff.
- Build prompt systems for backend generative AI agents that handle documents, workflow automation, structured outputs, enterprise APIs, tool calling and LLM integrations.
- Create evaluation datasets and scorecards for answer quality, groundedness, task completion, safety, latency and cost; use measured results to improve prompts, retrieval and routing.
- Partner with solution architects, conversation designers, engineers and client teams from discovery and prototyping through production monitoring and continuous optimization.
Skills & experience
- 4+ years in prompt engineering, conversational AI, generative AI, conversation design or applied NLP, including production work on enterprise AI agents.
- Rock-solid ability to write and debug prompts for industry-specific CX use cases, multistep agent workflows, RAG, structured output and function/tool calling.
- Hands-on experience with leading LLM providers, agent frameworks and enterprise AI platforms, with the ability to design portable prompt patterns rather than depend on one vendor.
- Strong knowledge of prompt evaluation, safety controls, hallucination reduction, PII handling, versioning, observability and responsible human escalation.
- Clear client-facing communication and the ability to turn business processes, policies and customer journeys into testable AI behavior.
Expected outcomes
- Ship prompt systems that meet agreed quality, safety and containment targets in production.
- Build reusable prompt libraries and evaluation scorecards that accelerate future CX agent builds.
- Measurably reduce hallucination and escalation failures across the agents you own.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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