CX/CCaaS Solution Engineer — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS
Implement and optimize enterprise contact-center solutions on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Configure routing, IVR, agent desktop, telephony and CRM integrations across Amazon Connect, Genesys, NICE, Five9 and Dynamics 365 CC.
- Execute contact-center migrations, upgrades and health checks with strong QA, security and documentation discipline.
- Partner with US delivery leads and customer run teams to ensure stable, high-performance production operations.
Skills & experience
- 4+ years implementing enterprise CCaaS / contact-center solutions.
- Hands-on with at least one of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Solid grasp of contact-center telephony, APIs, identity, observability and incident management.
Expected outcomes
- Deliver configurations and migrations that pass QA and client UAT on first cycle.
- Keep production contact centers stable with proactive health checks and tuning.
- Build platform depth across at least two CCaaS platforms within the first year.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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