Careers — India
CX/CCaaS Solution Engineer — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS
Hyderabad, IndiaCCaaSImplementation
Implement and optimize enterprise contact-center solutions on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
Responsibilities
- Configure routing, IVR, agent desktop, telephony and CRM integrations across Amazon Connect, Genesys, NICE, Five9 and Dynamics 365 CC.
- Execute contact-center migrations, upgrades and health checks with strong QA, security and documentation discipline.
- Partner with US delivery leads and customer run teams to ensure stable, high-performance production operations.
Requirements
- 4+ years implementing enterprise CCaaS / contact-center solutions.
- Hands-on with at least one of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Solid grasp of contact-center telephony, APIs, identity, observability and incident management.
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