Forward Deployed Engineer (FDE) — AI/CX/CCaaS Solutions
Deploy and productionize AI, CX and CCaaS solutions at enterprise clients — working hands-on across AWS Bedrock, Kore.ai Agent Platform, Salesforce Agentforce and leading contact-center platforms.
About Pronix.ai
Pronix.ai is a specialized AI & CX Systems Integrator helping enterprises turn AI investments into measurable business results — lower cost to serve, faster resolution times, higher customer satisfaction and automation that holds up to audit. We take programs from strategy and pilots to production outcomes across Enterprise AI & Agentic AI, CX & Contact Center AI and AI Business Automation, delivered on the platforms enterprises already run — Amazon Connect, AWS Bedrock, Genesys Cloud CX, NICE CXone, Five9, Kore.ai, Salesforce Agentforce, Microsoft Azure AI and Google Cloud — plus the enterprise AI platforms OpenAI Enterprise, Gemini Enterprise and Claude Enterprise — backed by 100+ enterprise clients worldwide with 24×7 managed operations from the US and India.
Working at Pronix in Hyderabad, India
Our India team works directly on enterprise AI and contact center programs for global clients — architecture, implementation and production support on platforms such as Amazon Connect, AWS and leading CX suites. You join delivery teams, not a bench.
Apply only through pronix.ai. Pronix never charges fees at any stage of recruitment.
See all India openings →Responsibilities
- Work embedded with client teams to design, build and launch Agentic AI, Contact Center AI and CCaaS solutions in production.
- Implement integrations across AWS Bedrock, Kore.ai Agent Platform, Salesforce Agentforce, Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.
- Turn pilots into production systems: evaluation, observability, guardrails, scaling plans and handover to delivery teams.
- Feed production learnings back into pre-sales solution design and implementation playbooks.
Skills & experience
- 3+ years delivering enterprise AI, CX or CCaaS implementations, with hands-on experience in at least two platforms from: AWS Bedrock, Kore.ai Agent Platform, Salesforce Agentforce, Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
- Comfortable working directly with client stakeholders in fast-moving, ambiguous deployment environments.
- Strong programming or platform-configuration skills (Python/TypeScript or equivalent low-code platform depth) and comfort working across US and India time zones.
Expected outcomes
- Move pilots into stable production deployments within agreed timelines.
- Deliver integrations and agents that pass client acceptance with minimal rework.
- Contribute reusable deployment patterns that speed up future engagements.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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