Five minutes in, a prioritised plan out.
Each assessment scores six weighted dimensions, places you in a maturity band and turns your three weakest areas into a sequenced 90-day action list.
- 6
- Assessments to choose from
- 14
- Domains scored in Contact Center 360™
- 5 min
- Minutes to a live score
- 90-day
- Day action plan generated
Plus the Contact Center 360™ workspace
Evidence-backed, board-ready roadmap
Scored in the page, no email gate
Sequenced from your lowest-scoring dimensions
Scores are self-reported and indicative. An advisory review pressure-tests them against peers in your sector.
Readiness first, business case second.
Every assessment pairs with the ROI model that quantifies the same decision, so you can walk into the steering committee with both the gap analysis and the number.
A collaborative workspace assessment that scores your contact center across 14 domains — operations, technology, experience, workforce, data and cost — with evidence capture, findings and a sequenced transformation roadmap.
Platform foundation, contact demand insight, systems access, agent experience, quality and unit economics — the contact center assessment to run before you fund an AI programme.
Intent coverage, containment quality, agent assist, orchestration, QA and operating model — the six things that separate a bot programme from a service capability.
Knowledge quality, identity and entitlements, action depth in ITSM and HRIS, governance, adoption and operating model — scored before you fund employee-facing AI in IT and HR.
Tool surface, identity and permissions, evaluation, human-in-the-loop, observability and unit economics — scored before agents touch production systems.
Inventory, model validation, data provenance, vendor AI risk, drift monitoring and incident response, mapped to NIST AI RMF and EU AI Act expectations.
Knowledge quality, system access, retrieval architecture, quality controls, entitlements and citation observability — the real reason pilots stall.
Want the numbers too?
Fourteen ROI calculators cover contact center, voice AI unit economics, automation, agentic AI, run cost, CCaaS migration, build-vs-buy and five industry models.
Open the ROI calculators →Running more than one?
Save results from several business units or assessments and export one consolidated PDF with comparative charts and a single prioritised action list.
Compare saved results →Prefer a facilitated review?
Our 4-week GenAI readiness assessment and proof of concept turns a score into a working pilot with a costed roadmap.
See the GenAI assessment & PoC →Common questions
- Are these assessments gated?
- No. Every assessment scores live in the browser, no email is required, and your answers stay in the page link so you can share the exact result with your team.
- How are assessments different from the ROI calculators?
- Assessments answer whether you are ready and what to fix first. Calculators answer what the change is worth. Most business cases need both, which is why each assessment links to its matching model.
- What happens on an advisory review?
- A 30-minute working session with a pronix.ai advisor to pressure-test your scores, compare them with peers in your sector, and agree the first three moves. No pitch deck.