Is your employee service ready for AI?
Six dimensions that decide whether employee-facing AI holds up across IT and HR — knowledge, identity, action depth, governance, adoption and operating model. Scored, banded and turned into a prioritised Wave 1.
Score each dimension
Answer as your organisation operates today, not as it is described in a strategy deck. Scores update the result live.
Is your IT and HR policy content current, owned, and structured enough for an AI answer to cite it?
1 = scattered intranet pages, no owners, unknown last-review dates · 5 = governed knowledge with named owners, review cycles and citable structure
Can a system verify who the employee is and what they are entitled to see or do, in real time?
1 = no reliable identity context; answers are generic for everyone · 5 = SSO identity plus role, geography and entitlement context on every request
Can automation complete a request end to end in ITSM, HRIS and the underlying systems of record?
1 = chat answers questions only; every action is a ticket for a human · 5 = authenticated transactions completed in ITSM, HRIS and provisioning tools
Are privileged actions human-approved, logged and reversible, with sensitive HR topics routed to a person?
1 = no approval model or audit trail defined for automated actions · 5 = approval gates, full audit trail and defined escalation for sensitive cases
Do employees have one obvious front door, and do you measure whether they actually use it?
1 = multiple portals and channels; usage is not measured · 5 = single front door in the tools employees already use, with usage measured monthly
Is there a named owner, a funded run team and a baseline you report against after go-live?
1 = project funding, no owner after launch, no baseline · 5 = product pod with a funded backlog reporting self-service and containment quarterly
You can safely deploy employee-facing AI on the current stack. Prioritise a Wave 1 of transactional journeys in IT and HR.
Weighted average 3.00 of 5. Scores stay in the page link and the PDF — nothing is stored and no email is required.
Your prioritised next 90 days
Generated from your three weakest weighted dimensions.
- 01Knowledge quality — scored 3/5
Inventory the top 100 employee questions, map each to a source document, retire duplicates and stale pages, and assign a named owner and review cycle to what remains.
- 02Identity & entitlements — scored 3/5
Wire employee identity, role, location and entitlement data into the AI layer so answers and actions are scoped to the individual — before any content is exposed.
- 03Systems & action depth — scored 3/5
Expose a small set of governed APIs — access requests, leave, payroll queries, provisioning — so the agent can finish at least three journeys rather than deflect them into tickets.
Weighted across six dimensions; knowledge quality, identity and entitlements and action depth carry higher weight because they determine whether an employee agent can complete work rather than only answer questions.
Common questions
- What does this employee experience assessment cover?
- Six dimensions that decide whether employee-facing AI holds up in production: knowledge quality, identity and entitlements, ITSM and HRIS integration depth, governance and human-in-the-loop controls, adoption capability, and the operating model that runs it after go-live.
- Who should take it?
- The IT service owner, HR shared services lead, the ITSM or HRIS platform owner and the digital workplace lead. Scoring together keeps the result grounded in what production actually looks like rather than roadmap intent.
- How long does it take?
- About five minutes. Six dimensions on a five-point scale, scored instantly in the browser with no email gate, and the answers stay in the page link so you can share the exact result with your sponsor.
- Does the score tell us where to start?
- Yes. You get a maturity band, your three weakest dimensions and a specific next move for each — enough to choose a Wave 1 set of employee journeys rather than starting with the loudest request.
- What comes after the assessment?
- Pair the score with the AI for IT and AI for HR ROI calculators to build the financial case, then bring both to a strategy session where we validate the baseline against your own ITSM and HR case data.