Enterprise-grade security, privacy and AI governance — by default.
pronix.ai builds and operates AI systems for regulated industries — healthcare, insurance, banking and BPO. This page summarizes the security, privacy and compliance posture we apply to every engagement. For a copy of our security package, DPA or sub-processor list, contact us.
How we handle customer data and AI workloads.
- Data isolation
- Tenant-scoped, region-pinned deployments. Customer data is never used to train shared models.
- Encryption
- In transit (TLS 1.2+) and at rest. Secrets stored in customer-owned KMS wherever supported.
- Access control
- SSO, RBAC, least-privilege service accounts and just-in-time access for delivery teams.
- Human-in-the-loop
- Guarded actions, approvals and escalation on every agentic workflow that touches systems of record.
- Evaluation & monitoring
- Golden datasets, adversarial tests, drift monitoring and full trace of prompts, tools, decisions and outcomes.
- Sub-processors
- Named list maintained per engagement. Model providers, cloud platforms and CCaaS vendors disclosed in the DPA.
Frameworks and regulations we align to.
- EU AI Act
- Governance patterns for risk classification, transparency and human oversight.
- PCI DSS
- Handling patterns for regulated payment flows in contact-center deployments.
Attestations, audit reports and certification letters available under NDA on request. pronix.ai is not a certification authority — statements above reflect our operating posture, not third-party certification of your deployment.
Who owns what.
Owns identity, data classification, business policies, sub-processor approval and production access decisions.
Designs, implements and operates the AI system: architecture, controls, evaluation, monitoring and change management.
Underlying cloud, CCaaS and model providers operate the physical and platform layers per their own certifications.
Certified across the platforms we deliver on.
- AWS Partner
- Microsoft Solutions Partner
- Genesys AppFoundry
- NICE DEVone
- Salesforce Consulting
- Kore.ai Partner
- Google Cloud Partner
- Five9 Partner
How to reach us on security or privacy matters.
Email security@pronix.ai. We acknowledge within 1 business day and coordinate disclosure with you.
Email privacy@pronix.ai for data-subject requests, DPA copies and sub-processor lists.
This page is maintained by Pronix Inc. and reflects the security and compliance posture of pronix.ai engagements. It is app-owner content, not independent third-party verification.