Retell AI — the architecture at a glance.
The moving parts of a production deployment, from channels and orchestration to systems of record.
Voice AI demos are easy. Production voice AI is a systems problem.
Latency, interruption handling, integration with the CCaaS estate, PII handling and evaluation all have to be engineered. Retell gives you the voice; we build the operating model around it.
- Latency & UXSub-second turn-taking, barge-in and prosody tuned for your customer base.
- Integration depthCRM, CCaaS, ticketing and payment systems wired for actual transactions.
- Evaluation & safetyGuardrails, PII redaction and per-intent evaluation on every conversation.
End-to-end Retell AI services.
Persona, prompt, tools, guardrails and escalation design for each use case.
SIP, Twilio and CCaaS integration with warm transfer to human agents.
Tools for lookups, updates and transactions in Salesforce, D365, ServiceNow and custom systems.
Automated scoring for accuracy, safety, containment and CSAT.
Redaction, consent capture and audit trails for regulated industries.
24x7 voice-AI ops with tuning, incident response and continuous improvement.
Need certified Retell AI talent?
Deploy specialists who have delivered Retell AI implementations across enterprise environments — from design and build through steady-state operations.
- Certified engineers
- Solution architects
- Conversation designers
- Delivery leads
A six-step model, from assessment to managed operations.
Every engagement follows the same rhythm — so business, IT and delivery stay aligned from opportunity to outcome.
Call drivers, systems and success criteria.
Agent persona, tools and guardrails.
One intent live on real traffic.
Full agent build, integration and eval.
More intents, languages and volume.
Managed Retell operations with tuning.
Use cases already in production with enterprise clients.
Compliant outbound calls with warm transfer to humans on exceptions.
Account, order, claims and appointment handling end-to-end.
Voice qualification with CRM updates and calendar booking.
Full voice coverage outside business hours with escalation queues.
Industries where this ships fastest
- Healthcare Providers
- Retail & Ecommerce
- BPO
- Insurance
- Financial Services
Related programs from the same practice.
Published case studies from adjacent platforms in the same practice. Ask us for Retell AI-specific references under NDA.
- Health PayersCutting claim-triage cycle time by 62% at a top-5 US health insurer-62% — Cycle timeRead the case study →
- Retail & Ecommerce90-day cutover from legacy IVR to Amazon Connect at a national retailer90 days — Legacy IVR to live on Amazon ConnectRead the case study →
- BPOAgent assist across 1,200 BPO seats — a co-sell success-22% — AHTRead the case study →
Grounded on your data. Governed on day one.
Every platform we implement is only as good as the retrieval, connectors and controls behind it. These are the horizontal solutions we ship with every engagement.
Model the business case for Retell AI before you commit.
Free, ungated models sized for a Retell AI deployment — conservative, expected and aggressive scenarios, plus a board-ready PDF.
- Contact Center AI ROI CalculatorContainment, AHT and deflection value modelled against your current agent cost base.
- Voice AI Cost per Minute CalculatorPer-minute AI cost against an occupancy-adjusted agent, with escalation and cost per contained call.
- CCaaS Migration TCO CalculatorThree-year legacy versus cloud contact center, including migration and parallel run.
- Agentic AI ROI CalculatorMulti-step autonomous workflows — task completion, escalation rate and supervision cost.
- AI Business Automation ROI CalculatorBack-office and workflow automation value across volume, handling time and error rework.
- BPO Margin & AI Delivery CalculatorDelivery margin impact of AI-assisted agents, shrinkage and seat reduction.
Scoping a Retell AI programme? Send us the brief.
Four fields. Tell us the outcome and timeline and a delivery lead for this area replies with indicative scope, team shape and commercial options.
platformRetell AI — routed to this team
Where this fits in our practice
Questions buyers ask us first.
- Does Retell replace our CCaaS?
- No — Retell is the voice AI layer. We integrate it with your existing CCaaS for transfers, reporting and workforce management.
- How do you handle compliance?
- PII redaction, consent capture and audit trails are designed in, with sector-specific controls for healthcare, payment and financial regulation.
- Can Retell take actions in our systems?
- Yes — via tools calling our integration layer, agents can look up, update and complete transactions in your CRM and back-office.
How we work
Platform work is delivered the same four ways: architecture advisory, build and integration, managed run, or embedded platform pods.
pronix.ai is the AI & CX systems integrator practice of Pronix Inc.
One accountable delivery model: US-based architecture and program leadership with global engineering pods running 24×7 build, cutover and hypercare.
- Founded
- 2010 · Pronix Inc
- Headquarters
- 666 Plainsboro Rd, Suite 1361, Plainsboro, NJ 08536
- Delivery centers
- United States · India (Hyderabad) · EMEA
- Engagement model
- Fixed-scope implementation, managed run, staff augmentation and T&M Agile Teams.
Certifications
- AWS Certified (Solutions Architect, Developer)
- Amazon Connect specialty
- Genesys Cloud CX certified
- NICE CXone certified
- Salesforce certified (Service Cloud, Agentforce)
- Microsoft Azure AI certified
Partner tiers
- AWS — Advanced Tier Services Partner
- Genesys — Implementation partner
- Kore.ai — Reseller and Strategic Implementation Partner
- NICE CXone — Implementation partner
- Five9 — Channel partner
- Microsoft — Gold partner
- Salesforce — Consulting partner
Security questionnaires, controls documentation and named client references are available under NDA. More about Pronix Inc →
Book a working session with our retell ai team.
30 minutes. Your architecture, your data, your KPIs. You leave with a concrete pilot outline and a business case worth defending.