Assess, model and shortlist — in minutes.
Executive-grade assessments, ROI calculators and platform selectors. Get to a defensible number for your board, without a spreadsheet marathon.
BPO AI, CX & CCaaS ROI Assessment
Interactive ROI assessment for enterprise BPOs. Model containment, AHT, AI QA and shore-mix impact on margin — with a saved business case linked to a recommended implementation playbook.
AI Readiness Assessment
A 6-minute self-scored assessment across strategy, data, platform, talent, governance and FinOps. Delivers a maturity band and a prioritized next-quarter action list.
Contact Center AI ROI Calculator
Enter your contact volume, AHT, agent cost and containment target. Get modeled savings, payback period and a defensible business case for voice AI and agent assist.
CCaaS Platform Selector
Answer 8 questions on CRM alignment, region, regulated-industry constraints and incumbent contracts. Get a scored two-vendor shortlist across Amazon Connect, Genesys, NICE, Five9, Salesforce Agentforce, Google CCAI and Dynamics 365.
Need a custom model scored against your data?
We run private versions of these tools live with executive teams during discovery sessions — sized against your platform, industry and roadmap.
Use cases, ROI models and platform selectors.
Ungated tools you can use right now — filterable use cases, defensible ROI calculators and short assessments. No email required.
Use Case Library
30+ real enterprise use cases across AI, CX and automation — filterable by service, industry and partner platform.
Browse use cases →Contact Center AI ROI
Model containment, AHT reduction and agent cost savings for voice AI, agent assist and automated QA.
Estimate savings →AI Business Automation ROI
Estimate hours and dollars returned from intelligent automation across document processing, rework and transaction workflows.
Model automation ROI →All Tools & Assessments
AI readiness assessments, CCaaS platform selectors and every calculator in one place.
Explore all tools →Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
Want a private version scored against your data?
We run these tools live with executive teams during discovery sessions.