NewNew: The enterprise guide to Agentic AI — 24 min read.

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Ungated calculators and assessments · Results in minutes
Assessment

BPO AI, CX & CCaaS ROI Assessment

Interactive ROI assessment for enterprise BPOs. Model containment, AHT, AI QA and shore-mix impact on margin — with a saved business case linked to a recommended implementation playbook.

6 minutes · Business case + recommended playbookOpen tool →
Assessment

AI Readiness Assessment

A 6-minute self-scored assessment across strategy, data, platform, talent, governance and FinOps. Delivers a maturity band and a prioritized next-quarter action list.

6 minutes · Maturity band + 90-day action planOpen tool →
Selector

CCaaS Platform Selector

Answer 8 questions on CRM alignment, region, regulated-industry constraints and incumbent contracts. Get a scored two-vendor shortlist across Amazon Connect, Genesys, NICE, Five9, Salesforce Agentforce, Google CCAI and Dynamics 365.

5 minutes · Scored two-vendor shortlistOpen tool →
Assessment

Contact Center 360™ Assessment Platform

Enterprise assessment workspace for practitioner-led reviews: 96 vendor-neutral questions across 14 domains, live Workshop Mode, weighted maturity scoring with targets, and traceable findings, risk, evidence and follow-up registers per customer.

Multi-session workshop · Maturity baseline + findings, risk and evidence recordOpen tool →
Assessment

Contact Center Assessment

Industry-neutral, vendor-neutral maturity assessment across 10 dimensions — strategy, journeys, operations, workforce, platform, integrations, AI, data, compliance and economics. Executive dashboard, top gaps, 90-day plan and 6–12 month roadmap.

8–10 minutes · Transformation score + 90-day plan + roadmapOpen tool →
Assessment

Employee Experience AI Readiness Assessment

Knowledge quality, identity and entitlements, action depth in ITSM and HRIS, governance, adoption and operating model — scored before you fund employee-facing AI in IT and HR.

6 minutes · Readiness score + prioritiesOpen tool →
Directory

AI for IT and AI for HR ROI calculators

Employee-facing business cases — IT service desk deflection and HR shared services self-service — live with every other model in the ROI calculator directory.

5 minutes each · Business case + paybackOpen the ROI calculators →
Directory

All ROI calculators

Every workflow and industry ROI model in one place — contact center, business automation, agentic AI, BPO margin, healthcare, insurance and banking.

Browse the full setBrowse calculators →
Directory

All readiness assessments

Contact center, CX automation, employee experience, agentic AI, data readiness and AI governance — each scored across six weighted dimensions.

Browse the full setBrowse assessments →
Custom

Need a custom model scored against your data?

We run private versions of these tools live with executive teams during discovery sessions — sized against your platform, industry and roadmap.

60-min working sessionRequest a custom model →
Interactive tools

Use cases, ROI models and platform selectors.

Ungated tools you can use right now — filterable use cases, defensible ROI calculators and short assessments. No email required.

Talk to a strategy lead

Want a private version scored against your data?

We run these tools live with executive teams during discovery sessions.