ROI calculators
Model the business case before the first workshop. Every calculator returns conservative, expected and aggressive scenarios, a shareable link and a board-ready PDF.
Contact Center AI ROI Calculator
Containment, AHT and agent cost impact for voice AI and agent assist.
AI Business Automation ROI Calculator
Hours and dollars returned from automating high-volume workflows.
AI for IT Service Desk ROI Calculator
Ticket deflection, analyst hours returned and MTTR for an AI service desk.
AI for HR Shared Services ROI Calculator
Employee self-service, HR case cost avoided and cycle time.
Agentic AI ROI Calculator
Net value of autonomous agents after inference and orchestration cost.
BPO Margin & AI Delivery Calculator
Gross-margin lift when AI removes billable volume at renewal.
AI Run-Cost & FinOps Calculator
Cost per resolution from token volume, model mix and escalation.
Voice AI Cost per Minute Calculator
Voice AI per minute versus an occupancy-adjusted offshore agent.
CCaaS Migration TCO Calculator
Three-year legacy IVR versus cloud CCaaS, migration lines included.
AI Build vs Buy TCO Calculator
In-house AI team versus platform plus partner, over three years.
Claims & FNOL AI ROI Calculator
Straight-through processing, adjuster assist and leakage avoided.
Prior Authorization AI ROI Calculator
Auto-approvals, reviewer productivity and avoidable appeals.
Patient Access & Scheduling ROI Calculator
Call containment plus no-show recovery at contribution margin.
RCM Denials AI ROI Calculator
Denials prevented, appeal win-rate lift and cash pulled forward.
Peak-Season CX AI ROI Calculator
WISMO deflection, seasonal hiring avoided and conversion lift.
AI Servicing ROI Calculator
Containment, disputes, automated QA and remediation exposure.
Readiness & maturity assessments
A few of the most-used assessments. The full set — scored across six weighted dimensions with a prioritized 90-day action plan — lives on the assessments page.
BPO AI, CX & CCaaS ROI Assessment
Interactive ROI assessment for enterprise BPOs. Model containment, AHT, AI QA and shore-mix impact on margin — with a saved business case linked to a recommended implementation playbook.
AI Readiness Assessment
A 6-minute self-scored assessment across strategy, data, platform, talent, governance and FinOps. Delivers a maturity band and a prioritized next-quarter action list.
Employee Experience AI Readiness Assessment
Knowledge quality, identity and entitlements, action depth in ITSM and HRIS, governance, adoption and operating model — scored before you fund employee-facing AI in IT and HR.
See all readiness assessments
Contact center, CX automation, employee experience, agentic AI, data readiness and AI governance — each scored across six weighted dimensions.
Platform selectors & planning tools
Shortlist vendors and size programs without a spreadsheet marathon.
Use cases, ROI models and platform selectors.
Ungated tools you can use right now — filterable use cases, defensible ROI calculators and short assessments. No email required.
Use Case Library
30+ real enterprise use cases across AI, CX and automation — filterable by service, industry and partner platform.
Browse use cases →Contact Center AI ROI
Model containment, AHT reduction and agent cost savings for voice AI, agent assist and automated QA.
Estimate savings →AI Business Automation ROI
Estimate hours and dollars returned from intelligent automation across document processing, rework and transaction workflows.
Model automation ROI →All Tools & Assessments
AI readiness assessments, CCaaS platform selectors and every calculator in one place.
Explore all tools →Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- DownloadsBrochure & capabilities deck
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
Want a private version scored against your data?
We run these tools live with executive teams during discovery sessions.