Model the BPO AI, CX and CCaaS business case your ops leadership can defend.
Tune nine inputs across seats, AHT, containment, AI QA coverage and shore-mix. We return annual gross savings, ROI, payback, margin-point lift and the implementation playbook that matches your dominant lever.
Your biggest lever is self-service containment. Start with the deflection blueprint — IVR-to-conversational-AI, intent taxonomy and QA gates.
Open the Contact playbook →Save this business case to your lead record.
We'll email you a formatted copy, tag it against your account, and route it to a Pronix BPO strategy lead who can pressure-test the assumptions with you.
- · Attribution captured (source, campaign, UTM)
- · Playbook recommendation attached to the lead
- · No obligation — you own the model
Assumes 1,800 productive agent hours/year and 250 working days. AHT reduction applies only to non-deflected volume. QA-driven and shore-mix savings are directional bands from Pronix benchmark data and should be validated against your queue-level metrics. Use for a defensible board-level business case; a production model should factor CSAT, attrition, technology run-cost and client-side pass-through commercials.