Migrate Kore.ai Agent Platform V1 to Agent Platform V2 in 90 days. Fixed price.
Kore.ai-certified pods migrate legacy Agent Platform V1 bots to the V2 Agent Platform — LLM orchestration, guardrails, Search AI grounding, evals and CCaaS re-integration, live in 90 days with zero container regression.
- Bot + agent inventory
- V1 → V2 delta analysis
- Skills + prompt migration plan
- V2 agents rebuilt
- Multi-LLM orchestration
- Enterprise guardrails wired
- Evaluation + eval sets
- Prod monitoring
- Post-migration hypercare
- 90 days — Fixed-price migration to production
- V1 inventory & mapping
- V2 rebuild wave
- Cutover & sunset
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Kore.ai Agent Platform V1
- Kore.ai Agent Platform V2
- SmartAssist
- AgentAssist
- Search AI
- Amazon Connect
A working pilot in 90 days — not a 40-page slide deck.
We inventory every V1 dialog task, entity, FAQ, script and integration — then map each to a V2 agent, tool, knowledge source or workflow with an explicit deprecation list.
GenAI agents, orchestration, tool-use, Search AI grounding and CCaaS connectors built in V2 — with an eval suite that gates promotion between environments.
Shadow-mode parallel run, containment / CSAT parity gate, staged cutover by intent, then V1 tenant sunset and license reclamation.
“We moved 40+ V1 dialog tasks to V2 GenAI agents in 11 weeks — containment held, CSAT improved 6 points, and we retired V1 licenses in the same quarter.”
The delivery artifacts you get, named up front.
Every Kore.ai engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Kore.ai reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- V1 inventory, V2 target design, agent + tool rebuild, Search AI grounding, guardrails, CCaaS re-integration, eval suite, shadow run, staged cutover, V1 sunset and 30 days of hypercare.
- Do we have to rebuild every V1 bot?
- No. We rank V1 bots by traffic, containment and business value — low-value bots are deprecated at migration, not rebuilt. Typical projects migrate 60–75% of the V1 estate.
- How do you protect containment during cutover?
- Shadow-mode parallel run with automated eval scoring on real production traffic — V2 only takes over an intent after it matches or beats V1 containment and CSAT.
- Which CCaaS platforms do you re-integrate with?
- Amazon Connect, Genesys Cloud, NICE CXone, Five9, Google CCAI and Twilio Flex — via native V2 connectors, SIPREC or streaming APIs.
- How do you handle LLM guardrails and hallucination?
- Every V2 agent ships with Kore.ai Guardrails, Search AI grounding, PII masking and a topic-scope firewall — tuned with your risk team pre-launch and locked in the eval suite.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →