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pronix.ai — Enterprise AI, CX & Contact Center Solutions
Agent Assist · 6-week pilot

Real-time coaching for every agent in 6 weeks.

Live transcription, next-best-action prompts and instant knowledge — surfaced in-agent, wired to your CCaaS. A production pilot with an ROI model attached.

6 wks
Kickoff to production pilot
20-30%
AHT reduction on piloted intents
40%
Reduction in after-call work
Role-specific
Why teams book 6-week pilot with Pronix
  • 6 wks — Kickoff to production pilot
  • Real-time transcription + NBA
  • Auto wrap-up
  • Coaching loop
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • NICE Enlighten
  • Genesys Cloud
  • Amazon Q in Connect
  • Salesforce Einstein
  • Cresta
  • Kore.ai
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Real-time transcription + NBA

Every call transcribed live. Next-best-action prompts surface in the agent desktop within 400ms — grounded in your playbook.

02
Auto wrap-up

Call summaries, dispositions and CRM updates generated automatically and written back to your system of record.

03
Coaching loop

Every interaction scored against your rubric. Supervisors get a daily coaching queue instead of a monthly QA sample.

Book a 30-min working session →
Proof

“By week four we were seeing double-digit AHT reduction. By week eight the pilot was fully funded for enterprise rollout.”

SVP Operations — Global insurance carrier
AHT ↓ 24% · ACW ↓ 41% · QA scores ↑ 18 pts
FAQ

Questions buyers ask us first.

Does this work with our existing CCaaS?
Yes. We integrate with Amazon Connect, Genesys, NICE CXone, Five9, Salesforce Service Cloud Voice, Google CCAI and Microsoft Dynamics 365 CCaaS.
Which Agent Assist product do you deploy?
We're vendor-agnostic. We assess Q in Connect, NICE Enlighten, Genesys Copilot, Cresta, Kore.ai and native LLM stacks against your intents and pick the best fit.
How do you measure ROI?
We baseline AHT, ACW, FCR, CSAT and QA scores in week 1, run the pilot for 4 weeks, and deliver a signed-off ROI model tied to your finance assumptions.
What about agent adoption?
We embed a change lead in the pilot pod. Agents are trained in the first week and give feedback in weekly retros — the tool improves alongside adoption.
What happens after the pilot?
You own everything we build. Either your team runs it, we manage it under a support contract, or we scale it with a delivery pod.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →
Book a 30-min working session →