What does 'fixed price' actually include?

Discovery, target design, IVA Studio flows, campaigns, dispositions, CRM screen-pops, Agent Assist, Genius AI models, WFM integration, number porting, agent training, launch and 30 days of hypercare.

Which CRMs do you integrate with?

Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via Five9 Adapter or Open CTI.

Can you handle outbound compliance (TCPA, DNC)?

Yes. We configure Five9 dialer modes, DNC scrubbing, consent capture and time-zone rules with your compliance team pre-launch.

Can we run in parallel with our legacy platform?

Yes. We route by DNIS, skill or geography so you can migrate queues and campaigns in supervised waves without a big-bang cutover.

Do you deploy Agent Assist and Genius AI on day one?

Yes. Agent Assist real-time coaching and Genius AI auto-dispositions ship live at go-live, tuned on your intents and QA rubric pre-launch.

Five9 · Implementation

Launch Five9 Intelligent CX in 90 days. Fixed price.

Five9-certified pods design and launch a greenfield Intelligent CX Platform — blended inbound/outbound, IVA Studio self-service, Agent Assist and Genius AI, wired into your CRM and WFO stack.

90 days

Fixed-price launch to production

Blended

Inbound, outbound, digital and WFM

Elite

Five9 Certified Delivery Partner

Implementation · Five9 IX Platformphased delivery

Design workshop

IX Platform architecture + IVA plan

2 wks

Build

Campaigns, IVAs, Workflow Automation

4 wks

UAT + pilot

Supervised pilot with Agent Assist

3 wks

Go-live

Full production + IX Analytics

3 wks

Role-specific

Why teams book Implementation with Pronix

90 days — Fixed-price launch to production
Discovery & target design
Build wave
Cutover & measurement

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Five9 Intelligent CX
IVA Studio
Agent Assist
Genius AI
Salesforce
Microsoft Dynamics

What you get

A working pilot in 90 days — not a 40-page slide deck.

Discovery & target design

We map inbound queues, outbound campaigns, dialer strategy, agent workflows and integrations — then design the Five9 target with IVA, Agent Assist and Genius AI where they earn ROI.

Build wave

IVA Studio self-service, campaigns, dispositions, CRM screen-pops, WFM integration and Genius AI models built and tested — promoted through environments with change control.

Cutover & measurement

Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to containment, AHT, RPC and cost-per-contact.

Book a 30-min working session →

Proof

“We consolidated inbound service and outbound collections onto Five9 in 11 weeks — Genius AI dispositions cut wrap time by 22% at go-live.”

Director Contact Center — Consumer finance

1,800 agents · 22% wrap-time cut · single vendor

FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?: Discovery, target design, IVA Studio flows, campaigns, dispositions, CRM screen-pops, Agent Assist, Genius AI models, WFM integration, number porting, agent training, launch and 30 days of hypercare.
Which CRMs do you integrate with?: Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via Five9 Adapter or Open CTI.
Can you handle outbound compliance (TCPA, DNC)?: Yes. We configure Five9 dialer modes, DNC scrubbing, consent capture and time-zone rules with your compliance team pre-launch.
Can we run in parallel with our legacy platform?: Yes. We route by DNIS, skill or geography so you can migrate queues and campaigns in supervised waves without a big-bang cutover.
Do you deploy Agent Assist and Genius AI on day one?: Yes. Agent Assist real-time coaching and Genius AI auto-dispositions ship live at go-live, tuned on your intents and QA rubric pre-launch.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →