Launch Five9 Intelligent CX in 90 days. Fixed price.
Five9-certified pods design and launch a greenfield Intelligent CX Platform — blended inbound/outbound, IVA Studio self-service, Agent Assist and Genius AI, wired into your CRM and WFO stack.
- 90 days — Fixed-price launch to production
- Discovery & target design
- Build wave
- Cutover & measurement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Five9 Intelligent CX
- IVA Studio
- Agent Assist
- Genius AI
- Salesforce
- Microsoft Dynamics
A working pilot in 90 days — not a 40-page slide deck.
We map inbound queues, outbound campaigns, dialer strategy, agent workflows and integrations — then design the Five9 target with IVA, Agent Assist and Genius AI where they earn ROI.
IVA Studio self-service, campaigns, dispositions, CRM screen-pops, WFM integration and Genius AI models built and tested — promoted through environments with change control.
Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to containment, AHT, RPC and cost-per-contact.
“We consolidated inbound service and outbound collections onto Five9 in 11 weeks — Genius AI dispositions cut wrap time by 22% at go-live.”
The delivery artifacts you get, named up front.
Every Five9 engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Five9 reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, target design, IVA Studio flows, campaigns, dispositions, CRM screen-pops, Agent Assist, Genius AI models, WFM integration, number porting, agent training, launch and 30 days of hypercare.
- Which CRMs do you integrate with?
- Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via Five9 Adapter or Open CTI.
- Can you handle outbound compliance (TCPA, DNC)?
- Yes. We configure Five9 dialer modes, DNC scrubbing, consent capture and time-zone rules with your compliance team pre-launch.
- Can we run in parallel with our legacy platform?
- Yes. We route by DNIS, skill or geography so you can migrate queues and campaigns in supervised waves without a big-bang cutover.
- Do you deploy Agent Assist and Genius AI on day one?
- Yes. Agent Assist real-time coaching and Genius AI auto-dispositions ship live at go-live, tuned on your intents and QA rubric pre-launch.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →