Conversation designers who ship production dialog.
CxD leads and designers who own prompt hierarchies, tone systems, disambiguation and escalation flows for IVAs, voice bots and agent assist — with production credits across Kore.ai, Dialogflow CX, watsonx and Genesys.
- 48 hrs — 3 vetted profiles delivered
- Dialog architecture
- Tone & content systems
- Escalation & agent assist
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Kore.ai
- Dialogflow CX
- watsonx
- Genesys
- NICE CXone
A working pilot in 90 days — not a 40-page slide deck.
Prompt hierarchies, intents, entities and disambiguation strategies designed for containment, not novelty.
Voice/tone tokens, persona guidance and localization patterns that scale across dozens of flows.
Escalation policies, warm handoff scripts and agent-assist prompt patterns tied to CCaaS routing.
“Two designers rewrote the top 15 flows in 6 weeks — containment jumped 22 points and CSAT held.”
Questions buyers ask us first.
- Which platforms do your designers know?
- Kore.ai, Dialogflow CX, watsonx Assistant, Genesys, NICE, Amazon Lex — most designers cover 2–3.
- Do they work on voice or digital?
- Both. Many specialize in voice barge-in, endpointing and TTS/STT tone tuning.
- Contract or contract-to-hire?
- Both, including embedded CxD leads inside your existing bot org.
- How do you measure design quality?
- Every designer ships with an evals playbook: containment rate, escalation quality, disambiguation success and turn-level CSAT reviewed weekly with your CX owners.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →