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pronix.ai — Enterprise AI, CX & Contact Center Solutions
Contact Center AI · Talent

Contact center AI specialists, shipped to production.

Agent assist, IVA, voice AI, Copilot and generative QA engineers — with production credits on Genesys, NICE, Amazon Connect, Five9, Kore.ai and Nuance. Three profiles in 48 hours.

48 hrs
3 vetted profiles delivered
Multi-vendor
Genesys AI, NICE Enlighten, Q in Connect, Kore.ai
2 weeks
Typical time-to-billable
Role-specific
Why teams book Talent with Pronix
  • 48 hrs — 3 vetted profiles delivered
  • Conversation design & IVA
  • Agent assist & Copilot
  • Voice AI & analytics
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • Genesys AI Experience
  • NICE Enlighten
  • Amazon Q in Connect
  • Kore.ai
  • Nuance Mix
  • Google CCAI
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Conversation design & IVA

Conversation designers, prompt engineers and IVA bot developers who ship containment without hurting CSAT.

02
Agent assist & Copilot

Engineers who deploy real-time coaching, next-best-action, auto-summary and auto-disposition on Genesys, NICE, Amazon Connect and Salesforce Agentforce.

03
Voice AI & analytics

Voice AI engineers, speech-to-text tuners and generative QA/analytics engineers — with evals, guardrails and PII masking wired in.

Book a 30-min working session →
Proof

“Their AI pod shipped agent assist and auto-summary on Genesys in one sprint — AHT down 18%, wrap time cut in half.”

Director Contact Center AI — Global bank
18% AHT cut · 50% wrap-time cut · live in 30 days
FAQ

Questions buyers ask us first.

What AI credentials do your specialists hold?
Genesys AI Experience, NICE Enlighten, Amazon Q in Connect specialty, Kore.ai Agent Platform, Nuance Mix, Google Dialogflow CX / CCAI and Microsoft Copilot Studio — verified before benching.
Do you cover generative and traditional NLU?
Yes. Our specialists design hybrid stacks — traditional NLU for high-precision intents, LLMs with grounding and guardrails for long-tail and reasoning.
What about evals, guardrails and governance?
Every AI engagement ships with an eval harness, red-team suite, PII masking, topic-scope firewall and a governance model reviewed with your risk team.
How do you measure containment and quality?
Every deployment ships with containment, escalation-quality, false-positive and turn-level CSAT dashboards, plus weekly bot-tuning reviews with your ops leaders.
Which CCaaS platforms do they integrate with?
Genesys Cloud CX, NICE CXone, Amazon Connect, Google CCAI Platform and Salesforce Service Cloud Voice — with agent-assist, IVA and analytics reference patterns.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →
Book a 30-min working session →