What does 'fixed price' actually include?

Discovery, target architecture, Studio scripts, Bot Builder, Digital Experience, WFO, CRM screen-pops, Enlighten Copilot, Autopilot, number porting, agent training, launch and 30 days of hypercare.

Which CRMs do you integrate with?

Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CXone Agent for Salesforce or CTI adapters.

Do you configure WFO on day one?

Yes. Forecasting, scheduling, adherence, Quality Management and Performance Management ship live at go-live, tuned on your rubric and staffing rules.

Can we run in parallel with our legacy platform?

Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.

How do you handle Enlighten AI governance?

Every deployment ships with topic-scope guardrails, PII masking, knowledge grounding and a governance model reviewed with your risk team pre-launch.

NICE · Implementation

Launch NICE CXone Mpower in 90 days. Fixed price.

NICE-certified pods design, build and launch a greenfield CXone Mpower contact center — ACD, IVR, digital, WFO, Enlighten Copilot and Autopilot wired into your CRM and identity stack.

90 days

Fixed-price launch to production

Any CRM

Salesforce, Dynamics, ServiceNow, custom

Elite

NICE Elite Partner delivery

Implementation · NICE CXone Mpowerphased delivery

Design

CXone Mpower architecture + AI plan

2 wks

Build

Studio scripts, ACD, Enlighten AI

5 wks

Pilot

Pilot with Enlighten Copilot

3 wks

Go-live

Full production + WFM/QM

3 wks

Role-specific

Why teams book Implementation with Pronix

90 days — Fixed-price launch to production
Discovery & target architecture
Build wave
Cutover & measurement

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

NICE CXone Mpower
Enlighten Copilot
Enlighten Autopilot
Studio
Salesforce
Microsoft Dynamics

What you get

A working pilot in 90 days — not a 40-page slide deck.

Discovery & target architecture

We map current ACD, IVR, agent workflows, WFO and integrations — then design the CXone Mpower target with Enlighten Copilot, Autopilot and AI Routing where they earn ROI.

Build wave

Studio scripts, Bot Builder, Digital Experience channels, WFO configuration, CRM screen-pops and Enlighten AI models built and tested — promoted through environments with change control.

Cutover & measurement

Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to containment, CSAT, AHT and cost-per-contact.

Book a 30-min working session →

Proof

“We consolidated ACD, WFO and AI on CXone Mpower for 3,000 agents in 12 weeks — Enlighten Copilot was live at go-live and cut AHT 20%.”

VP CX Operations — Retail

3,000 agents · 20% AHT cut · single vendor

FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?: Discovery, target architecture, Studio scripts, Bot Builder, Digital Experience, WFO, CRM screen-pops, Enlighten Copilot, Autopilot, number porting, agent training, launch and 30 days of hypercare.
Which CRMs do you integrate with?: Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CXone Agent for Salesforce or CTI adapters.
Do you configure WFO on day one?: Yes. Forecasting, scheduling, adherence, Quality Management and Performance Management ship live at go-live, tuned on your rubric and staffing rules.
Can we run in parallel with our legacy platform?: Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.
How do you handle Enlighten AI governance?: Every deployment ships with topic-scope guardrails, PII masking, knowledge grounding and a governance model reviewed with your risk team pre-launch.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →