Launch NICE CXone Mpower in 90 days. Fixed price.
NICE-certified pods design, build and launch a greenfield CXone Mpower contact center — ACD, IVR, digital, WFO, Enlighten Copilot and Autopilot wired into your CRM and identity stack.
- 90 days — Fixed-price launch to production
- Discovery & target architecture
- Build wave
- Cutover & measurement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- NICE CXone Mpower
- Enlighten Copilot
- Enlighten Autopilot
- Studio
- Salesforce
- Microsoft Dynamics
A working pilot in 90 days — not a 40-page slide deck.
We map current ACD, IVR, agent workflows, WFO and integrations — then design the CXone Mpower target with Enlighten Copilot, Autopilot and AI Routing where they earn ROI.
Studio scripts, Bot Builder, Digital Experience channels, WFO configuration, CRM screen-pops and Enlighten AI models built and tested — promoted through environments with change control.
Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to containment, CSAT, AHT and cost-per-contact.
“We consolidated ACD, WFO and AI on CXone Mpower for 3,000 agents in 12 weeks — Enlighten Copilot was live at go-live and cut AHT 20%.”
The delivery artifacts you get, named up front.
Every NICE CXone engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off NICE CXone reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, target architecture, Studio scripts, Bot Builder, Digital Experience, WFO, CRM screen-pops, Enlighten Copilot, Autopilot, number porting, agent training, launch and 30 days of hypercare.
- Which CRMs do you integrate with?
- Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CXone Agent for Salesforce or CTI adapters.
- Do you configure WFO on day one?
- Yes. Forecasting, scheduling, adherence, Quality Management and Performance Management ship live at go-live, tuned on your rubric and staffing rules.
- Can we run in parallel with our legacy platform?
- Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.
- How do you handle Enlighten AI governance?
- Every deployment ships with topic-scope guardrails, PII masking, knowledge grounding and a governance model reviewed with your risk team pre-launch.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →