Get a scored CCaaS platform shortlist — without an analyst report.
Answer 14 questions about your stack, seat count, industry, AI ambitions and integration must-haves. Get a scored shortlist of the 2–3 platforms that actually fit — with the trade-offs called out.
- 10 min — To your scored shortlist
- 7 platforms, weighted for you
- Trade-offs called out
- Migration realism
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Genesys Cloud
- NICE CXone
- Five9
- Salesforce Agentforce
- Google CCAI
- Dynamics 365
A working pilot in 90 days — not a 40-page slide deck.
Amazon Connect, Genesys Cloud, NICE CXone, Five9, Salesforce Agentforce, Google CCAI and Dynamics 365 — scored against your inputs, not a generic Magic Quadrant.
Every platform in your top 3 gets a plain-English 'why it made it' and 'why it might not'. No vendor-friendly hedging.
Cutover risk, agent retraining, integration surface and TCO weighted alongside features — because platform selection is a delivery problem, not a checklist.
Score your CCaaS shortlist right here.
Answer 8 weighted questions on CRM, cloud, seat count, regulation, channels, AI ambition, WFO and incumbents. Get a ranked two-vendor shortlist across the seven platforms we implement — instantly, no email required.
Which CRM is your system of record?
Which cloud is your data platform on?
Agent population?
Regulated industry constraints?
Primary channel mix?
AI / agentic ambition in the next 12 months?
Workforce optimization priority?
Current incumbent contract situation?
Scoring is directional and reflects patterns we see in enterprise CCaaS selections. A production shortlist should be validated with your architecture, security, procurement and WEM stakeholders.
“We were about to run a 9-vendor RFP. The shortlist cut it to 3, and we ended up on the one we would never have picked from a Gartner grid.”
Questions buyers ask us first.
- Which platforms are in the selector?
- Amazon Connect, Genesys Cloud, NICE CXone, Five9, Salesforce Agentforce, Google CCAI Platform and Microsoft Dynamics 365 CCaaS. We're implementation partners on all seven.
- Are you biased toward one vendor?
- No. The selector is weighted purely on your inputs. Our commercial relationships don't change the score — and we'll tell you when the best fit is a platform we don't lead with.
- Can I use this for an RFP?
- Yes — the shortlist is designed to replace or narrow the top of an RFP. Take the scored PDF to procurement as the qualification criteria.
- What if my current platform is one of the seven?
- The selector will tell you whether to stay, expand or migrate — and what the switching cost realistically looks like.
- Do I have to talk to sales?
- No. The shortlist is emailed instantly. Book a working session only if you want us to run the selector live against your architecture diagram.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Get my shortlist →