What does 'fixed price' actually include?

Discovery, target architecture, contact flows, Lex bots, Contact Lens rules, Q in Connect knowledge sources, CRM integration, number porting, agent training, production launch and 30 days of hypercare.

Do you deploy in our AWS accounts?

Yes. Everything runs in your AWS Organization with your IAM, KMS keys, VPC and logging — we ship CDK / Terraform you own on day one.

How do you handle voice AI and agent assist?

Contact Lens for real-time analytics and QA automation, Amazon Q in Connect for agent assist, and Lex bots for self-service — tuned on your intents and knowledge pre-launch.

Can we run in parallel with our legacy platform?

Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.

Which CRMs do you integrate with?

Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CTI adapters or Amazon Connect Streams.

Amazon Connect · Implementation

Launch Amazon Connect in 90 days. Fixed price.

AWS-certified pods design, build and launch a greenfield Amazon Connect contact center — voice, digital, Contact Lens analytics, Amazon Q in Connect and Lex bots, all wired into your CRM and identity stack.

90 days

Fixed-price launch to production

Any CRM

Salesforce, Dynamics, ServiceNow, custom

Advanced

AWS Advanced Consulting Partner delivery

Implementation · Amazon Connectphased delivery

Discovery & IaC blueprint

Connect instance codified as Terraform

2 wks

Build & integrate

Flows, Lex, Salesforce CTI, Lambda

4 wks

Pilot wave

50 agents live with Contact Lens

3 wks

Scale & hypercare

Full production + 30-day support

4 wks

Role-specific

Why teams book Implementation with Pronix

90 days — Fixed-price launch to production
Discovery & target architecture
Build wave
Cutover & measurement

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Amazon Connect
Contact Lens
Amazon Q in Connect
Amazon Lex
AWS Lambda
Kinesis

What you get

A working pilot in 90 days — not a 40-page slide deck.

Discovery & target architecture

We map current call flows, IVR, routing, agent workflows and integrations — then design the Amazon Connect target with Contact Lens, Q in Connect and Lex where they earn ROI.

Build wave

Contact flows, Lex bots, Lambda integrations, Contact Lens rules and CRM screen-pops built and tested in your AWS accounts — promoted through environments via IaC.

Cutover & measurement

Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to Contact Lens, Q usage and cost-per-contact.

Book a 30-min working session →

Proof

“We stood up Amazon Connect for 1,200 agents in 12 weeks — Contact Lens and Q in Connect were live at go-live and paid for the program in year one.”

VP Contact Center — Financial services

1,200 agents · Q in Connect at go-live · <12 month payback

FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?: Discovery, target architecture, contact flows, Lex bots, Contact Lens rules, Q in Connect knowledge sources, CRM integration, number porting, agent training, production launch and 30 days of hypercare.
Do you deploy in our AWS accounts?: Yes. Everything runs in your AWS Organization with your IAM, KMS keys, VPC and logging — we ship CDK / Terraform you own on day one.
How do you handle voice AI and agent assist?: Contact Lens for real-time analytics and QA automation, Amazon Q in Connect for agent assist, and Lex bots for self-service — tuned on your intents and knowledge pre-launch.
Can we run in parallel with our legacy platform?: Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.
Which CRMs do you integrate with?: Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CTI adapters or Amazon Connect Streams.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →