Launch Amazon Connect in 90 days. Fixed price.
AWS-certified pods design, build and launch a greenfield Amazon Connect contact center — voice, digital, Contact Lens analytics, Amazon Q in Connect and Lex bots, all wired into your CRM and identity stack.
- 90 days — Fixed-price launch to production
- Discovery & target architecture
- Build wave
- Cutover & measurement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Contact Lens
- Amazon Q in Connect
- Amazon Lex
- AWS Lambda
- Kinesis
A working pilot in 90 days — not a 40-page slide deck.
We map current call flows, IVR, routing, agent workflows and integrations — then design the Amazon Connect target with Contact Lens, Q in Connect and Lex where they earn ROI.
Contact flows, Lex bots, Lambda integrations, Contact Lens rules and CRM screen-pops built and tested in your AWS accounts — promoted through environments via IaC.
Number porting, agent training, contained production launch, hypercare and a KPI dashboard wired to Contact Lens, Q usage and cost-per-contact.
“We stood up Amazon Connect for 1,200 agents in 12 weeks — Contact Lens and Q in Connect were live at go-live and paid for the program in year one.”
The delivery artifacts you get, named up front.
Every Amazon Connect engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Amazon Connect reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, target architecture, contact flows, Lex bots, Contact Lens rules, Q in Connect knowledge sources, CRM integration, number porting, agent training, production launch and 30 days of hypercare.
- Do you deploy in our AWS accounts?
- Yes. Everything runs in your AWS Organization with your IAM, KMS keys, VPC and logging — we ship CDK / Terraform you own on day one.
- How do you handle voice AI and agent assist?
- Contact Lens for real-time analytics and QA automation, Amazon Q in Connect for agent assist, and Lex bots for self-service — tuned on your intents and knowledge pre-launch.
- Can we run in parallel with our legacy platform?
- Yes. We route by DNIS, skill or geography so you can migrate queues in supervised waves without a big-bang cutover.
- Which CRMs do you integrate with?
- Salesforce Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk and custom CRMs via CTI adapters or Amazon Connect Streams.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →