AI PMs who own the outcome.
Product managers who run agentic CX roadmaps — outcome KPIs, guardrail policies, prompt versioning strategy and quarterly release trains across IVA, agent assist and autonomous agents.
- 48 hrs — 3 vetted profiles delivered
- Agentic CX roadmaps
- KPI & eval design
- Program storytelling
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Genesys
- NICE CXone
- Amazon Connect
- Kore.ai
- Salesforce
A working pilot in 90 days — not a 40-page slide deck.
Outcome-linked backlogs — containment, AHT, CSAT, deflection — tied to release trains and measurable OKRs.
Golden datasets, LLM-as-judge rubrics, guardrail policies and pre-prod release gates PMs actually enforce.
PMs who brief execs, unblock legal/risk and align CX ops on adoption plans — not just Jira tickets.
“Our new PM rebuilt the agentic roadmap around containment and deflection — three releases later we hit the business case.”
Questions buyers ask us first.
- What backgrounds do your AI PMs have?
- Senior PMs with 5–10 years in CX, CCaaS or AI products, plus at least one shipped agentic experience in production.
- Do they own KPIs or just backlog?
- They own outcomes — containment, deflection, CSAT and cost-to-serve — with the analytics support to prove it.
- Contract or contract-to-hire?
- Both, including embedded PMs inside your existing product org.
- Which KPIs will they own?
- Containment, deflection economics, resolution quality and adoption — with quarterly release trains and eval-driven roadmaps your CFO and risk teams can defend.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →