Migrate to Five9 in 90 days. Fixed price.
Five9-certified migration pods move you off legacy ACD or first-gen CCaaS — onto Five9 Intelligent CX with Agent Assist, IVA Studio and Genius AI configured for your intents.
- Five9 IX Platform design
- Intelligent Virtual Agent scoping
- Salesforce / MS Teams integrations
- IX Platform tenant build
- IVA + Workflow Automation
- Wave-by-wave agent cutover
- IX Analytics dashboards
- AI Summary + Agent Assist
- Post-cutover hypercare
- 90 days — Fixed-price pilot to production
- Discovery & migration blueprint
- Migration wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Five9 Intelligent CX
- Agent Assist
- IVA Studio
- Genius AI
- Salesforce
- ServiceNow
A working pilot in 90 days — not a 40-page slide deck.
We audit your legacy IVR, dialer campaigns, integrations and reports — then design the target Five9 domain with IVA Studio flows and CRM connectors.
Queues, campaigns, integrations and agents move in supervised waves with parallel run. Rollback on every wave — no big-bang cutovers.
Agent Assist real-time coaching, IVA voice + digital bots, AutoSummary and Genius AI analytics configured against your intents — not generic demos.
“We moved 600 blended agents to Five9 in 10 weeks and cut abandon rate 22% with IVA on the same budget.”
The delivery artifacts you get, named up front.
Every Five9 engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Five9 reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, migration blueprint, one production wave of up to 250 agents, Agent Assist + IVA Studio enablement, and 30 days of hypercare. Additional waves are priced per wave.
- Do you support blended inbound/outbound and TCPA compliance?
- Yes. We configure Five9 List Manager, TCPA-safe dialing modes and consent management with your compliance team's rules baked in.
- What happens to our Salesforce integration?
- We deploy the Five9 Adapter for Salesforce Service Cloud with screen pops, click-to-dial, omnichannel routing and unified reporting — or embed in Agent Desktop Plus.
- How do you handle security and compliance?
- Five9 supports enterprise security and PCI-DSS requirements. We configure encryption, retention, PCI pause-and-resume, redaction and audit logging to your standard.
- Can we keep our existing WFM and QM?
- Yes. Five9 WFO is native but we integrate Verint, NICE WFM, Calabrio and Alvaria where you've already invested. We only recommend replacement with clear ROI.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →